Retail Operations Supervisor

4 weeks ago

Chatham, Canada Esso Gas station Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing the daily functions of our gas station retail environment. This position requires strong leadership skills and the ability to manage a team effectively.

Education Requirements
  • Completion of secondary (high) school education is mandatory.
Work Environment
  • Non-smoking establishment.
  • Fast-paced retail service setting.
Key Responsibilities
  • Supervise and mentor staff, including apprentices and team members.
  • Delegate tasks to sales personnel to ensure smooth operations.
  • Recruit, train, and develop new employees.
  • Authorize payment transactions and manage cash flow.
  • Oversee inventory management and order merchandise as needed.
  • Handle merchandise returns and customer service issues.
  • Create and manage staff schedules to meet operational needs.
  • Prepare detailed reports on sales performance and staffing matters.
  • Resolve customer inquiries and complaints efficiently.
  • Maintain an organized inventory system.
  • Coordinate daily activities of team members.
Supervisory Scope

Responsible for supervising a team of approximately 3-4 individuals.

Work Conditions
  • Ability to thrive in a fast-paced environment.
  • Work under pressure to meet tight deadlines.
  • Physical demands include a combination of sitting, standing, and walking.
Personal Attributes
  • Strong attention to detail and accuracy.
  • Excellent interpersonal and communication skills.
  • Dependable and organized with a focus on client satisfaction.
  • Ability to multitask and demonstrate good judgment.
Experience

Prior experience in a similar role is considered an asset. This is a permanent position requiring 35 to 40 hours of work per week, with English as the primary working language.

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