Settlement Caseworker

5 days ago

Vancouver, British Columbia, Canada The Salvation Army Full time
Job Title: Settlement Caseworker

The Salvation Army is seeking a highly skilled and compassionate Settlement Caseworker to join our team at Belkin House. As a key member of our settlement services team, you will play a vital role in supporting newcomers to Canada in accessing essential information and services, and navigating the settlement process.

Key Responsibilities:
  • Guide clients through the claimant, settlement, and integration process, providing personalized support and guidance.
  • Assess client suitability for internal and external programs or services, and provide referrals and support in system navigation.
  • Maintain accurate and up-to-date case file information through our online case management system and physical documentation.
  • Receive program applications, maintain a waitlist database, and receive check-ins, referrals, and reference information.
  • Assess client needs and suitability for intake, occupancy extension, and discharge planning.
  • Perform intake and discharge procedures for clients, including direct client communication and administrative paperwork.
  • Monitor room and common area conditions, complete room inspections, and ensure client areas are clear of client items.
  • Orientate new residents to Belkin House's policies, procedures, and program expectations.
  • Develop and implement case management plans for assigned clients, assist clients in establishing goals, and monitor progress.
  • Monitor behavior, intervene in crisis situations, provide emotional support, and advocate for clients as needed.
  • Ensure overall safety and security of staff, clients, volunteers, and community members.
  • Complete regular client status checks and room searches as required.
  • Participate in relevant trainings, workshops, and events, and ensure internal and external reporting requirements are submitted to management.
Program Delivery:
  • Participate in the development of goals and objectives for newcomer programs, and evaluate and research for continued improvement.
  • Assist the case management team in developing and innovating new and existing programs and projects based on funding requirements and expansion opportunities.
  • Develop, coordinate, and facilitate relevant programs, including settlement orientation, housing, employment, education, language, and community building.
  • Host community building and networking events.
  • Ensure program procedures are maintained, and develop relevant policies, learning guides, and facilitator materials as needed.
Program Outreach:
  • Coordinate and provide direct services and system navigation to newcomer clients, including occasional accompaniment.
  • Develop, implement, and evaluate outreach services and outcomes for newcomer clients.
  • Assist in the development of specialized projects, including collaborations with other BC-SAF HAVN and settlement service providers.
  • Represent Belkin House newcomer services, liaison, collaborate, and consult with professional supports, training, and other SAF HAVN service providers as needed.
  • Provide accompaniment services as needed.
  • Provide information, referral, and supportive access to relevant services.
Other Duties:
  • Demonstrate respect, honesty, and compassion in the administration of all duties.
  • Invest in professional development through continued training identified by yourself and management.
  • Perform other job-related duties as assigned.
Qualifications and Education Requirements:
  • Completion of a formal post-secondary/college program of two academic years in Social Service or another related field.
  • Current Certification in First Aid/CPR or willingness to be trained.
  • Certification in Non-Violent Crisis Intervention or willingness to be trained.
  • WHMIS or willingness to be trained.
  • Certification in FOODSAFE Level 1.
  • Mental Health First Aid Certification or willingness to be trained.
  • Current Naloxone Training or willingness to be trained.

Alternative level of education and experience may be acceptable.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

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