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Newcomer Integration Coordinator

2 months ago

Vancouver, British Columbia, Canada The Salvation Army Full time
Job Summary

The Salvation Army is seeking a highly skilled and compassionate Settlement Caseworker to join our team at Belkin House. As a key member of our settlement services team, you will play a vital role in supporting newcomers to Canada in their transition to a new life.

Key Responsibilities
  • Case Management (70%)
    • Guide clients through the settlement and integration process, providing personalized support and guidance.
    • Assess client suitability for internal and external programs and services, and provide referrals and support in system navigation.
    • Maintain accurate and up-to-date case file information through our online case management system and physical documentation.
    • Receive program applications, maintain a waitlist database, and receive check-ins, referrals, and reference information.
    • Assess client needs and suitability for intake, occupancy extension, and discharge planning.
    • Perform intake and discharge procedures for clients, including direct client communication and administrative paperwork.
    • Monitor room and common area conditions, complete room inspections, and ensure client areas are clear of client items.
    • Orientate new residents to Belkin House's policies, procedures, and program expectations.
    • Develop and implement case management plans for assigned clients, assist clients in establishing goals, and monitor progress.
    • Monitor behavior, intervene in crisis situations, provide emotional support, basic/crisis counseling, advocacy, correction, and accountability as required.
    • Monitor the environment and clients to ensure overall safety and security of all staff, clients, volunteers, and community members.
    • Complete regular client status checks and room searches as required.
    • Participate in relevant trainings, workshops, internal and external events, case management meetings, program development meetings, new resident orientations, and floor meetings.
  • Program Delivery (15%)
    • Participate in the development of goals and objectives for newcomer programs, including evaluation and research for continued improvement.
    • Assist the case management team in developing and innovating new and existing programs and projects based on funding requirements and expansion opportunities.
    • Develop, coordinate, and facilitate relevant programs, including settlement orientation, housing, employment, education, language, and community building.
    • Host community building and networking events.
    • Ensure program procedures are maintained, develop relevant policies, learning guides, and facilitator materials as required.
  • Program Outreach (7%)
    • Coordinate and provide direct services and system navigation to newcomer clients, including occasional accompaniment.
    • Develop, implement, and evaluate outreach services and outcomes for newcomer clients.
    • Assist in the development of specialized projects, including collaborations with other BC-SAF HAVN and settlement service providers.
    • Represent Belkin House newcomer services, liaise, collaborate, and consult with professional supports, training, and other SAF HAVN service providers as applicable.
    • Provide accompaniment services as needed.
    • Provide information, referral, and supportive access to relevant services.
  • Other Duties (3%)
    • Demonstrate respect, honesty, and compassion in the administration of all duties.
    • Invest in professional development through continued training identified by yourself and management team.
    • Perform other job-related duties as assigned.
    Qualifications and Education Requirements
    • Completion of a formal post-secondary/college program of two academic years in Social Service or another related field.
    • Current Certification in First Aid/CPR or willingness to be trained.
    • Certification in Non-Violent Crisis Intervention or willingness to be trained.
    • WHMIS or willingness to be trained.
    • Certification in FOODSAFE Level 1.
    • Mental Health First Aid Certification or willingness to be trained.
    • Current Naloxone Training or willingness to be trained.

*Alternative level of education and experience may be acceptable.

Experience
  • At least two (2) years of experience working in case management, outreach, or group facilitation with newcomers to Canada.
  • Proficient in Microsoft Office (including Word and Excel, PowerPoint), Outlook, and Internet navigation.
  • Strong knowledge of settlement and integration process.
  • Strong knowledge of community/newcomer resources.
Required Skills/Knowledge
  • Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
  • Work in compliance with OH&S Act and Regulations and abide by The Salvation Army's health and safety policies and procedures.
  • Ability to provide an original copy of a Background Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Child Check (if appropriate).
  • Attention to detail, problem-solving, and analytical skills.
  • Fluent spoken and written English.
  • Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
  • Ability to function independently and collaborate with a team.
  • Ability to follow Universal precautions.
  • Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills.
  • Ability to work with individuals from diverse cultural backgrounds.
  • Demonstrate ability to communicate effectively both orally and in writing with your Supervisor and those you supervise.
  • Demonstrate group facilitation and program coordination abilities.
  • Demonstrate organizational and time management skills.
Other Conditions
  • Successful obtainment of the Criminal Record Check clearance through the Criminal Records Review Program.
  • Successful obtainment of clearance through The Salvation Army Child Abuse Registry.