Bilingual Client Success Specialist
19 hours ago
At Element Fleet Management, we are seeking a highly skilled and bilingual Client Success Specialist to join our team. As a key member of our team, you will be responsible for building and maintaining relationships with our customers, providing ongoing day-to-day account support, and recommending cost-saving solutions to optimize their fleet productivity.
Key Responsibilities
\t- Develop and implement account strategies that meet the customer's needs and goals.
\t - Execute day-to-day requests and activities, complex or routine, in accordance with client policies, procedures, and priorities.
\t - Use discretion and independent judgment to advise clients and work with them to recognize needs and recommend solutions.
\t - Take ownership of client issues and apply critical thinking and problem-solving abilities.
\t - Customer data analysis and/or reporting.
\t - Leverage subject matter experts to quickly and efficiently resolve inquiries.
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Requirements
\t- BS or BA in business or related field is required. Equivalent relevant experience will be considered in lieu of a degree.
\t - Must be fully bilingual in English and French.
\t - 2-5 years customer service or client account management experience is highly desirable, preferably in a B2B service environment.
\t - Proficiency in various MS Office software applications, including Word, Excel, PowerPoint.
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What's in it for You
At Element Fleet Management, we offer a culture of innovation, empowerment, decision-making, and accountability. Our comprehensive health and welfare benefits serve the needs of you and your family and foster a culture of wellness. We also offer additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays), and a hybrid work environment for most positions.
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors.
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