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Bilingual Client Support Specialist

3 months ago

Mississauga, Ontario, Canada John Brooks Company Full time

Position: Bilingual Customer Service Representative

Company Overview: John Brooks Company has been a prominent provider of fluid handling solutions in Canada for over 80 years, specializing in tailored solutions for filtration, pump, spray, and valve products.

Job Location: Mississauga, ON or Laval, QC

Role Overview: We are looking for a proficient Bilingual Customer Service Representative to become part of our team. This position entails managing customer inquiries, pricing, quoting, and order processing for spray and valve products.

Duties & Responsibilities:

  • Identify customer needs
  • Deliver accurate quotations
  • Process orders efficiently in the system
  • Provide exceptional customer service
  • Support Outside Sales Teams

Requirements:

  • College Diploma or equivalent experience
  • Bilingual in French and English
  • 1-3 years of B2B customer service experience
  • Proficient in Microsoft Office Suite
  • Strong attention to detail
  • Excellent interpersonal and communication skills
  • Ability to build and maintain relationships

Work Environment:

  • Fast-paced and dynamic industry
  • Daily communication via calls, emails, and virtual meetings
  • Exposure to multitasking and interruptions

Benefits:

  • Competitive salary with incentives
  • Generous benefits package
  • Company Group RRSP
  • Annual health & wellness subsidy
  • Employee tenure average at 9 years

About Us: John Brooks Company promotes an entrepreneurial atmosphere where creativity and initiative are highly regarded. We provide opportunities for growth and success.