Student Service Advisor
2 weeks ago
Athabasca University's Student Service Centre is currently recruiting for 2 Student Service Advisor - Level I positions. First consideration will be given to internal applicants according to the AUPE Collective Agreement, Article 11.02. The Position: The Student Service Advisor – Level I ("SSA-I") is engaged in the delivery of responsive and integrated services that support academic success and progression with learning goals. A thorough understanding of AU policies, procedures and systems are leveraged to address diverse student queries with a focus on student empowerment and inclusion. This SSA-I role involves addressing complex challenges in admissions, registration, tuition, and financial aid across diverse student groups and prioritizing first call resolution. The SSA-1 will develop comprehensive knowledge of university systems and services with the ability to support concierge referrals and case management processes when consultation with partnering service units is required. The SSA-I will contribute to ongoing service system development, provide comprehensive support through omnichannel services, master organizational systems, actively engage with students, offer guidance, and significantly contribute to enhancing the overall student experience. SSA-I's may be required to work varying shifts which may include daytime, evenings and weekends in-order to serve students anytime and anywhere. Qualifications: - A post-secondary diploma or degree in a related field (e.g., Adult Education, Management, Administration, Education, Leadership, Communications). - A minimum of three years of proven, direct experience working in a university student service provision environment is required. Equivalent combinations of related education and experience may be considered. - Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal / external stakeholders. - Ability to work independently and to build and maintain professional working relationships as a collaborative team member and positive representative of the Student Service Centre and AU. - Ability to interact knowledgeably, comfortably, positively, and respectfully with diverse individuals with a broad range of credentials, abilities, and literacy levels. - Excellent verbal, written and interpersonal communication skills with superior attention to detail and superior level of accuracy. The ability to communicate complex ideas effectively is essential. - Excellent time management skills with the proven ability to manage and prioritize multiple tasks and competing deadlines in a very demanding, fast-past environment while maintaining superior accuracy. - Strong analytical and organizational skills, including problem assessment and escalation. - Computer proficiency in related data processing, electronic records, databases, communication, and online learning management systems; intermediate or higher skills with Microsoft Suite, Microsoft Dynamics CRM, Contact Centre solutions and learning management system preferred. A detailed job description can be viewed at: Student Service Advisor-Level I Contact Information: For more information regarding the role, please contact Lawris Ellefson, Manager, AU Service Centre at lawrise@athabascau.ca #J-18808-Ljbffr
-
Student Advisor
2 weeks ago
Edmonton, Canada University of Alberta Full time**Department** Faculty of Education - Deans Office **Salary range** $51,821.52 to $70,382.74 **Hours per week** 35 **Grade** 8 **Posted date** May 13, 2025 **Closing date** May 20, 2025 **Position Type** Full Time - Operating Funded **Description**: This position is a part of the Non-Academic Staff Association (NASA). This position offers a...
-
Student Service Advisor
2 weeks ago
Edmonton, Canada University of Alberta Full time**Department** Office of the Registrar - Student Service Centre **Salary range** $51,821.52 to $70,382.74 **Hours per week** 35 **Grade** 8 **Posted date** October 25, 2024 **Closing date** November 5, 2024 **Position Type** Full Time - Operating Funded **Description**: **This position is a part of the Non-Academic Staff Association (NASA).** This...
-
Student Service Advisor
4 days ago
Edmonton, Canada University of Alberta Full time**Department** Office of the Registrar - Student Service Centre **Salary range** $51,821.52 to $70,382.74 **Hours per week** 35 **Grade** 8 **Posted date** October 8, 2024 **Closing date** October 15, 2024 **Position Type** Full Time - Operating Funded **Description**: **This position is a part of the Non-Academic Staff Association (NASA).** This...
-
Student Success Advisor
2 weeks ago
Edmonton, Canada Kaplan Full timeJob Description Position Overview Reporting to the Student Success Supervisor, the Student Success Advisor is responsible for ensuring students receive outstanding support throughout their time in the Foundation Program. This includes providing high-quality advising, academic guidance, developing and delivering social and co-curricular programming,...
-
Edmonton, Canada Athabasca University Full time**Athabasca University's Faculty of Health Disciplines is currently recruiting for the position of an Academic Student Advisor, Bachelor of Nursing Programs.** **NOTE: This is a reposting of a previous job ad, previous applicants will not be considered.** **_ **Please note this is one of two Academic Student Advisor, Bachelor of Nursing Programs term...
-
Student Academic Rights Advisor
1 week ago
Edmonton, Canada NAIT Students' Association Full time**Student Rights Academic Advisor - **NAIT Students' Association** As the **Student Academic Rights Advisor**, you work with students at NAIT to promote fairness and ensure they understand their rights and responsibilities as members of the academic community. The Student Academic Rights Advisor works as a supportive resource to NAITSA’s Vice President...
-
Undergraduate Academic Student Advisor
14 hours ago
Edmonton, Canada University of Alberta Full time**Department** Engineering Student Services **Salary range** $51,821.52 to $70,382.74 **Hours per week** 35 **Grade** 8 **Posted date** September 13, 2024 **Closing date** September 27, 2024 **Position Type** Full Time - Operating Funded **Description**: **This position is a part of the Non-Academic Staff Association (NASA).** This position offers a...
-
Student Service Advisor I
2 weeks ago
Edmonton, Canada Athabasca University (AU) Full timeA leading educational institution in Canada seeks a Student Service Advisor - Level I to deliver responsive services that support academic success. The role involves addressing complex challenges in admissions and financial aid, and requires strong communication and organizational skills. Candidates should have a post-secondary diploma and a minimum of three...
-
Student Financial Aid Advisor
2 weeks ago
Edmonton, Canada MacEwan University Full timeA Canadian educational institution seeks a Financial Aid Advisor to support students with financial issues, including loans, scholarships, and bursaries. This full-time position requires a bachelor's degree and three years' relevant experience. The advisor will facilitate financial literacy sessions and assist students in crisis. Benefits include competitive...
-
Student Financial Aid Advisor
1 week ago
Edmonton, Canada MacEwan University Full timeA Canadian educational institution seeks a Financial Aid Advisor to support students with financial issues, including loans, scholarships, and bursaries. This full-time position requires a bachelor's degree and three years' relevant experience. The advisor will facilitate financial literacy sessions and assist students in crisis. Benefits include competitive...
