Student Service Advisor

**Department** Office of the Registrar - Student Service Centre

**Salary range** $51,821.52 to $70,382.74

**Hours per week** 35

**Grade** 8

**Posted date** October 25, 2024

**Closing date** November 5, 2024

**Position Type** Full Time - Operating Funded

**Description**:
**This position is a part of the Non-Academic Staff Association (NASA).**

This position has a term length of one year plus one day and offers a comprehensive benefits package which can be viewed on our Benefits Overview page.

This competition will be used to hire multiple positions.

**Location - **This role is hybrid with a mix of remote and in-person at North Campus, Edmonton.

**Working at the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

**Working for the Student Service Centre**

The Student Service Centre (SSC) provides a centralized point of student support, navigation and referral services to students in all university faculties and programs and at all levels of study. The SSC offers student support in an equitable and holistic manner that promotes a positive and transformational student experience.

**Position**

Reporting to the Team Lead, Student Service Centre the SSC Advisor supports current students, prospective students, applicants, parents, alumni and the general public by providing outstanding customer service and detailed information and navigation support concerning the University of Alberta policies and procedures with respect to: admissions, registration, tuition, and student fees, financial aid and scholarship information, student records and transcripts, exams, and convocation. Advisors will also be knowledgeable about what services are offered by other offices/units across campus so that they are able to advise appropriately on expected processes and make effective referrals. Services are provided to all categories of students, including prospective students, continuing education students, and current graduate and undergraduate students.

Advisors will ensure services and referrals are provided equitably and inclusively to all students, including students from underrepresented groups including Indigenous persons; members of visible minority groups, persons with disabilities; and persons of any sexual orientation and gender identity and expression, international students, and mature students.

The SSC Advisor has faculty-like responsibilities for Open Studies students. They will provide detailed advice and assistance to Open Studies students regarding University of Alberta regulations and procedures pertaining to Open Studies and help them understand the consequences of their actions.

They have the ability to meet and exceed expectations in a fast-paced and dynamic customer-oriented environment. They will take appropriate action in uncommon circumstances and will make exceptions to policy or procedure when warranted. They have the ability to exercise a high degree of initiative and judgment.

**Duties**
- Uses investigation, professional judgment and discretionary authority to resolve problems and address concerns and issues from current students, prospective students, applicants, parents, alumni and the general public regarding admission, registration, examinations, tuition and student fees, financial aid and scholarships, student records and transcripts, and convocation
- Interprets policy, procedures, and programs as they pertain to students both current and prospective, specifically graduate, undergraduate, Indigenous, continuing education, international, mature, and nontraditional students.
- Uses knowledge of systems, policies, procedures, and exercises professional judgment to solve unusual or complex problems

**Minimum Qualifications**
- A post-secondary degree plus a minimum of two to three years of proven, direct experience working in a university student service environment is required. Equivalent combinations of related education and experience may be considered.
- Demonstrated ability to develop and maintain positive, professional, collaborative working relationships with both internal and external clients and stakeholders.
- Ability to work independently and to build and maintain professional working relationships as