Inside Technical Sales Representative

Inside Technical Sales Representative - Pump

Alberta, Canada

Job Description

Posted Thursday, July 28, 2022 at 4:00 AM

John Brooks Company Limited is a well-respected leading supplier of Fluid Handling Solutions to the Canadian Manufacturing and Processing Industry with branches across Canada. We have been in business for over 80 years and are committed to providing our customers with a diverse selection of engineered products and innovative system designs. For more information, check out our website and YouTube channel:
www.johnbrooks.ca | www.youtube.com/johnbrookscompanylimited

Department:Industrial - Pump
Location: Edmonton | or Calgary | or Vancouver

WHY JOHN BROOKS COMPANY?

- We have an enthusiastic work environment with tight-knit culture, employee-led committees, annual health & wellness subsidy – to name a few
- We love celebrations including employee achievement awards, formal service award program, and milestone birthdays

FUN FACTS:

- The average tenure is 11 years
- We love to promote from within – for example, all our current Sales Managers were promoted into their positions
- We have close to 200 employees from coast to coast
- We’re continuing to grow – we’ve doubled in size over the last 6 years
- Specific to sales, 80% of our Outside Technical Sales Reps surpassed their forecast in 2021

We offer an attractive compensation and benefits package including:

- Competitive remuneration plan including base salary and incentive
- Competitive vacation plan
- Extended health and insurance benefits and Company Group RRSP with employer contributions
- Hybrid Work Arrangement

PURPOSE:
The Inside Technical Sales Representative will possess a high level of Pump and technical knowledge, and will be responsible for familiarity of product availability, use, application, benefits and pricing structures. The Inside Technical Sales Representative will be responsible for providing superior customer service, product selection and quotation preparation, technical support to the outside sales, and execution of large bid submissions and project management.

DUTIES & RESPONSIBILITIES:
Provide Exceptional Customer Service:

- Efficient and accurate entry of customer orders
- Effectively managing time to ensure best possible response times to customer inquiries
- Working with the purchasing department to expedite customer orders when required
- Keeping customers informed of order/inquiry status
- Displaying a positive attitude

Support Outside Sales Team:

- Demonstrating awareness of company, branch, and territory targets and strategies
- Identifying and relaying customer opportunities, issues and concerns
- Building customer relationships
- Executing quotation follow-up; including maintaining and updating sales quote and relative customer information in the CRM database

Product Selection and Quotation Preparation:

- Identifying customer needs (delivery times, product, price, etc.)
- Coordinating with suppliers as needed
- Providing a quality bid, in the shortest possible and reasonable timeframe
- Providing technical information
- Developing advanced knowledge of our order entry and CRM software

Implement the Company's Strategies and Visions:

- Acting on the opportunity to make upsells and upsells or sell products from our other divisions
- Promote the service and repair of all products offered by John Brooks

Execution of Large Bid Submissions and Project Management:

- Thoroughly understanding of all technical documents associated with large EPC bids
- Proper selection of products based on technical requirements
- Organize and manage meetings with applicable departments to complete large bids and execute projects
- Provide detailed response to product offering
- Timely proposal submission and on-time project execution
- College Diploma in a related field
- A minimum of 1-3 years of related experience (industrial sales)
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
- Must exude an enthusiasm, passion, confidence, and an optimistic attitude
- A positive mindset with a strong technical aptitude and a general understanding of industrial processes
- Must be driven and determined to win orders
- Must be a collaborative and a supportive team player
- Excellent interpersonal and communication skills
- Excellent attention to detail
- Be able to “think on your feet”, problem solve, and demonstrate creativity
- Excellent planning, organizational, and time management skills
- Must take ownership of own actions and demonstrate initiative
- A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity and innovation
- Working knowledge of fluid handling equipment and technical/mechanical processes
- Working knowledge of industry products, systems and applications is an asset; specifically, fluid mechanics and dynamics, and rotating equipment/machinery
- Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems

WORK ENVIRONMENT:

- Fast-paced environment in a dynamic competitive industry
- Daily customers, sales reps and other department telephone calls, faxes and emails
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions

Must be fully vaccinated against COVID-19 with all required doses of a vaccine approved by Health Canada. John Brooks will provide reasonable accommodation to individuals who cannot be vaccinated due to medical reasons or any other ground protected by the Canadian Human Rights Act.

We are committed to providing equal employment opportunity for people with disabilities. At the candidate's request, accommodations will be available at all stages of the recruitment process.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

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