Call Center Representative

2 weeks ago

Calgary, Canada Trail Appliances Ltd. Full time

Who we are:

At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.

The position:

We are looking for a highly motivated and customer-oriented individual to join our team as a Call Center Representative. In this role, you will be a key player in upholding our commitment to exceptional service by addressing customer inquiries, resolving issues, and providing accurate information about our products and services. Reporting to the Call Center Supervisor, you will handle inbound and outbound calls while ensuring each customer interaction reflects the values that set Trail Appliances apart.

What we offer:

We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team We provide:

- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts

What you’ll be doing:

- Customer Support: Handle inbound and outbound calls to address customer inquiries, orders, complaints, and general assistance while maintaining a positive and courteous demeanor.
- Issue Resolution: Troubleshoot and resolve customer issues effectively, escalating complex cases when necessary, and ensuring follow-ups for satisfactory resolution.
- Product Knowledge: Stay informed about product features, specifications, and promotions to provide accurate and helpful information to customers.
- CRM Management: Accurately document all customer interactions and transactions in the CRM system to maintain organized and reliable records.
- Team Collaboration: Work closely with team members and other departments to enhance customer experiences and share insights for service and product improvements.

What you need to be successful:

- Customer Service Experience: Previous experience in a customer service or call center role is preferred.
- Communication Skills: Excellent verbal and written communication abilities.
- Problem-Solving: Strong skills in resolving issues and making decisions effectively.
- Technical Proficiency: Familiarity with computer applications and CRM software.
- Adaptability: Ability to thrive in a fast-paced environment and manage shifting priorities.

Availability:

This is a full-time position and will require you to be available:

Monday to Friday from 8:30am to 6:00pm

Compensation:

$17/hr - $19/hr

We value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.

  • Call Center Representative

    2 weeks ago

    Calgary, Canada CLS Landscape Supply Full time

    **CLS Landscape is looking to grow our team with a great team of Call Center Representatives. Job duties will include**: - **Customer Service**: Answer inbound calls and respond to customer inquiries professionally and efficiently. **ACCOUNTABILITY AND PERFORMANCE**: - **Call Handling**: Maintain a high level of efficiency by meeting minimum call volume...

  • Call Center Representative

    1 week ago

    Calgary, Canada Dr Bishop and Associates Full time

    Dr. Bishop & Associates is a busy Optometric office looking for a high-performance, detail-oriented Full-Time Call Center Representative for our Douglas Glen (SE) Administrative location. **Responsibilities**: *Answering incoming and making outbound phone calls *Will have the potential to be cross trained as an Optometric Assistant *Extensive education...

  • Call Center Representative

    2 weeks ago

    Calgary, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Call Center Representative

    2 weeks ago

    Calgary, Alberta, Canada Trail Appliances ABSK Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Call Center Representative

    2 weeks ago

    Calgary, Alberta, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Remote Call Center Representative

    2 weeks ago

    Calgary, Canada Globedex Financial Corp. Full time

    Globedex Financial Corp. is a full service tax and accounting firm. Since our founding, we've built a firm that specializes in helping our clients with problems they may have. Our mission and purpose is to provide affordable products and services that relieve the small-to-medium sized business owner or manager the headaches of the financial aspects of their...

  • Call Center Representative

    2 weeks ago

    Calgary, AB TJ J, Canada HairTalk Beauty Salon Full time

    We are seeking a dedicated and skilled Call Center Representative to join our team. This role is essential in providing exceptional customer service and support to our clients. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle inquiries efficiently. Bilingual abilities are highly valued as we...

  • Call Center Representative

    2 weeks ago

    Calgary, Canada CLS Landscape Supply Full time

    **Join the Voice of CLS - We're Hiring Call Center Reps!** **Location**: SE Calgary (In-Person) **Job Types**: Full-time, Part-time, Seasonal **Pay**: $18.00-$20.00/hr + Overtime Opportunities Are you someone who’s quick on the phone, loves helping people, and wants to be part of a team that makes a real difference? At **CLS Landscape Supply**, we’re...

  • Call Center Representative

    7 days ago

    Calgary, Canada Trail Appliances Ltd. Full time

    Who we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...

  • Automotive Call Center

    3 days ago

    Calgary, Canada Kaizen Automotive Group Full time

    **Job Title**:Call Center BDC Representative, Service **Location**: Kaizen Shared Service Center **Reports To**: BDC Manager **Job Type**: Full-Time, Onsite **Compensation**: $17.00/HR plus monthly bonus opportunities Join the **Kaizen Automotive Customer Care Team** and help drive the success of our dealerships one customer interaction at a time by...