Current jobs related to Automotive Call Center - Calgary - Kaizen Automotive Group
-
Service Bdc Specialist
2 days ago
Calgary, Canada Heninger Toyota Full timeHeninger Toyota has an exciting opportunity to join our growing service team! This position's compensation package includes a flat salary plus performance-based bonuses. As the first Toyota Dealership in Alberta, we have been building our reputation for customer excellence for over 53 years. We offer a performance-driven culture with a focus on employee...
-
Call Center Representative
1 week ago
Calgary, Canada Dr Bishop and Associates Full timeDr. Bishop & Associates is a busy Optometric office looking for a high-performance, detail-oriented Full-Time Call Center Representative for our Douglas Glen (SE) Administrative location. **Responsibilities**: *Answering incoming and making outbound phone calls *Will have the potential to be cross trained as an Optometric Assistant *Extensive education...
-
Call Center Representative
2 days ago
Calgary, Alberta, Canada Trail Appliances Ltd. Full timeWho we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...
-
Call Center Representative
2 days ago
Calgary, Alberta, Canada Trail Appliances ABSK Full timeWho we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry...
-
Automotive Appointment
1 week ago
Calgary, Canada Wood Automotive Group Full timeAn automotive dealership in Calgary is seeking a motivated and enthusiastic candidate to join their team. This role involves discussing customer needs, making customer contact via calls, and delivering exceptional service. Candidates should have previous automotive experience, strong organization, and excellent communication skills. The position offers a...
-
Call Center Representative
6 days ago
Calgary, Canada The Gentlemen Pros Full timeShift -full time - 4 days on 3 days off - 10 hour days Part Time Available The Gentlemen Pros are seeking an enthusiastic customer service representative for our call centre. Main Responsibilities: - Deliver first-class customer experiences by answering questions and providing information in response to concerns and requests - Administrative duties as...
-
Automotive Sales Consultant
18 hours ago
Calgary, Canada BSPACE AUTOMOTIVE Full timeJob Overview: Are you a driven sales professional with a passion for cars? Are you motivated by unlimited earning potential and the thrill of closing deals? Join our team as a Car Salesperson at Bspace Automotive in Calgary. As a Car Salesperson, you will be responsible for generating leads, prospecting potential customers, and assisting customers on and...
-
Call Center Specialist
6 days ago
Calgary, Canada Snore MD Sleep Apnea Clinic Full time**Call Center Specialist - Calgary** **Location**:Chinook, Calgary, AB (Onsite) **Work Days**:Monday to Saturday (Saturdays required) - (5 days a week) **Work Timings**: 8:00 AM - 4:00 PM MST **Salary Range**: $21.00-$24.00 per hour (Additional bonus up to $4/hour) **About Us** At Snore MD, we’re more than a team — we’re a family on a mission to...
-
Automotive Appointment
1 week ago
Calgary, Canada Wood Automotive Group Full timeAn automotive dealership in Calgary is looking for a motivated candidate to join their team. The role involves discussing customer needs, making contact via calls, and delivering exceptional service. Previous automotive experience, strong organizational abilities, and excellent communication skills are essential. The position offers a comprehensive benefits...
-
Call Center Quality Analyst
2 weeks ago
Calgary, Canada SMART Technologies Full time**Purpose of the position** Reporting to the Director, Customer Services, you will assist our front line teams in providing exceptional support to our internal and external customers. With your passion for customer service combined with your contact center experience, you will drive quality and customer experience through process and program improvements....
Automotive Call Center
2 weeks ago
**Job Title**:Call Center BDC Representative, Service
**Location**: Kaizen Shared Service Center
**Reports To**: BDC Manager
**Job Type**: Full-Time, Onsite
**Compensation**: $17.00/HR plus monthly bonus opportunities
Join the **Kaizen Automotive Customer Care Team** and help drive the success of our dealerships one customer interaction at a time by providing personalized service, with a sense of urgency, and a passion for the customer experience Our top performers in this role are taking home $55,000 - 70,000 per year after bonuses...are you ready to throw your hat in the ring for an opportunity to make life-changing money? APPLY TODAY
At **Kaizen Automotive Group**, we’ve built a reputation for excellence through our commitment to continuous improvement, employee empowerment, and a customer-first mindset. With a growing portfolio of brands and expanding presence across Canada and the United States, we offer exciting opportunities for individuals looking to be part of a dynamic, award-winning team. Joining **Kaizen Automotive** means you will have the opportunity to work alongside talented professionals in a supportive environment that fosters growth, innovation, and success. If you're passionate about cars, committed to quality work, and ready to take your automotive career to the next level, the **Kaizen Automotive Group**wants to hear from you
As a family-owned and operated company, the **Kaizen Automotive Group** is committed to providing our team members with access to the benefits and support they need along their professional journey to feel happy, healthy and valued. **That is why our team is proud to provide the following benefits as options for our Full-Time employees**:
- Competitive Compensation
- Supplemental Medical Coverage
- Dental and Vision Plans
- Discounted Prescription Coverage
- Company Pension
- Paid Time Off
- Short and Long-Term Disability
- Paid Life Insurance
- Employee and Family Assistance Programs
- Vehicle Purchase & Service Discounts
- Paid Professional Development & Certification Assistance
- Company Wide Appreciation Events & Contests
- And SO MUCH MORE
**Hiring Location**:
The **Kaizen Automotive Family**truly believes that people are at the heart of all we do Whether it’s our customers or devoted staff, we acknowledge that our business could never have dreamed of becoming the success it is without the wonderful people who got us here Come see why **Kaizen Automotive** gained a reputation of being one of the best run companies in Canada, and get your foot in the door with an automotive retailer that refuses to slow down This position will report into our Shared Service Team at one of our beautiful Calgary dealership locations.
**Position Overview**:
**Key Responsibilities**:
- Answer inbound service calls on behalf of multiple Kaizen dealerships with professionalism and courtesy.
- Schedule service appointments efficiently, considering customer needs and dealership availability.
- Identify and communicate potential opportunities for dealership services (e.g. maintenance, warranty coverage, recalls, and service specials).
- Accurately enter and update customer information and appointment details in our CRM systems.
- Provide general service information, follow-up calls, and appointment reminders as needed.
- Handle inquiries, resolve minor concerns, and escalate complex issues to the appropriate dealership personnel.
- Maintain a strong understanding of dealership services, promotions, and manufacturer programs.
- Meet individual performance goals (e.g. call volume, appointment set rate, customer satisfaction).
- Work closely with the Service team at each Kaizen location to ensure a seamless customer experience for our guests
- Maximize productivity and CSI (Customer Satisfaction Index) to drive long-term loyalty and ensure maximum profitability
- Proactively address and resolve customer concerns or escalations
- Other duties as required by the Dealership Leadership team or our OEM partners
**Qualifications**:
- High school diploma or equivalent; post-secondary education is considered a plus
- Previous call center, BDC, or customer service experience preferred (automotive industry experience is a plus).
- Strong communication and interpersonal skills with a customer-first attitude.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office and CRM platforms
- experience with CDK, Xtime, or similar systems is a huge asset
- Ability to adequately pass a pre-employment background screening
- Professional appearance and demeanor when dealing with clients, vendors, and guests on behalf of the Kaizen Automotive organization
- Ability to work flexible hours, including evenings and some weekends
- Strong interpersonal and communication skills
- High level of energy, professionalism, and a customer-focused mindset
**Fuel your career at Kaizen Automotive’s BDC—where drive, ambition, and opportunity are always in motion APPLY T
