Call Center Representative

1 week ago

Calgary, Canada CLS Landscape Supply Full time

**Join the Voice of CLS - We're Hiring Call Center Reps** **Location**: SE Calgary (In-Person) **Job Types**: Full-time, Part-time, Seasonal **Pay**: $18.00-$20.00/hr + Overtime Opportunities Are you someone who’s quick on the phone, loves helping people, and wants to be part of a team that makes a real difference? At **CLS Landscape Supply**, we’re more than just a call center—we’re the friendly voice behind some of Calgary’s biggest backyard transformations We're growing fast and looking for **Customer Service All-Stars** to join our dynamic call center team. If you're energized by great conversations, quick problem-solving, and working with a crew that knows how to have fun while getting things done—this is your chance. **What You’ll Be Rockin’ Every Day**: - **Answer inbound calls** and provide top-tier service with a smile (yes, people _can_ hear it in your voice) - **Help solve problems** and answer questions about our landscaping products and services - **Input customer info** into our system with accuracy and speed - **Follow up** with customers to make sure they’re 100% satisfied - **Upsell and promote** our amazing products when the time is right - **Work with your team** to keep the call center humming and the customers happy **Your Mission (Should You Choose to Accept It)**: - Hit your **KPIs** for call quality, sales, and satisfaction - Keep customer info sharp, clean, and up-to-date - Stay focused, friendly, and fired-up, even on busy days - Make every call feel personal, helpful, and memorable - Bring that "team player" energy every single shift **What We’re Looking For**: - **1+ year** of customer service experience preferred (but attitude goes a long way) - Strong communication and active listening skills - Detail-oriented and organized—you love checking things off a list - Comfortable using CRM systems (or eager to learn) - Reliable, accountable, and ready to bring your best self to work - Must have transportation to our SE Calgary location (we're not on a transit line) **What You’ll Get**: - **$18.00-$20.00/hr** + overtime pay - Flexible shifts with full-time, part-time, and seasonal options - **Casual dress code**—rock those jeans and sneakers - **Employee discounts** on landscaping materials (get your dream yard too) - **Fun, supportive team** and a company that’s growing fast - A chance to build real career skills in a high-energy, professional environment **Shifts Available**: - 8-10 hour shifts - Monday to Friday - Weekends and overtime as needed **Job Types**: Full-time, Part-time, Seasonal Pay: $18.00-$20.00 per hour Additional pay: - Overtime pay **Benefits**: - Casual dress - On-site parking - Paid time off Flexible language requirement: - French not required Schedule: - 8 hour shift - Day shift - Monday to Friday - Overtime - Weekends as needed Work Location: In person Expected start date: 2025-04-28

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