Medical Office Administrator

2 weeks ago

Ottawa, Canada Entreinstitute Full time

Woolwich Community Health Centre (WCHC) is hiring a Medical Office Administrator for a full‑time on‑year contract (0.8 FTE, 37.5 hours/week). The team provides support to an inter‑disciplinary health care team, primarily through client appointment scheduling, health records management, and general clerical, reception, and administrative support.

Responsibilities

- Providing clerical/administrative support to the multi‑disciplinary health team.

- Confidentiality and adherence to PHIPA.

- Computer system: booking appointments, managing schedules, preparing documents, managing messages/completing assigned tasks.

- Working on‑site with appropriate PPE if required, in an ever‑changing healthcare climate.

- Answer incoming telephone calls, greet clients in person, book appointments, provide information, or direct appropriately in a professional and efficient manner while following process.

- Process fee‑for‑service payments.

- Ensure a safe, clean, tidy, and secure working environment utilizing relevant occupational health and safety guidelines.

- Ability to manage interruptions, distractions, and changing priorities; must be able to function in a very busy office setting; ability to multitask and manage multiple responsibilities.

Requirements

- High School Diploma or equivalent. College Diploma preferred in related health administration field.

- Previous experience required within a medical facility.

- Medical Terminology and ability to triage.

- Must be proficient in English (fluency in reading, writing, speaking, listening/understanding).

- Computer and EMR knowledge. Experience with Practice Solutions EMR is considered an asset.

- Exceptional organization and prioritization skills.

- Detail oriented, accuracy and ownership.

- Excellent interpersonal and communication skills (written and verbal).

- Ability to work individually and as a part of our team.

- Capacity to multi‑task in a fast‑paced environment under pressure essential.

- Excellent customer service skills and professionalism.

- Punctual, courteous, and a positive attitude.

- Must be able to work at all locations as needed.

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