Sales Operations Specialist, Trade

Sales Operations Specialist, Trade Channel (Hybrid – Mississauga or St. Thomas, ON Office)

Come build the future with us At Masco Canada, we are passionate about delivering innovative solutions and exceptional customer experiences. We are looking for a Sales Operations Specialist, Trade Channel to join our team and help shape the future of our business. If you are eager to learn, thrive in a dynamic environment, and want to make an impact, this opportunity is for you

In this role, you will provide critical support to the Trade Channel by developing strategies that enable and optimize sales performance. You will play a direct role in delivering sales tools, data analysis, and insights while also driving efficiencies through process simplification. Additionally, you will lead business intelligence efforts, gather insights, and manage trade sales operational activities to enhance channel presence—leveraging our strong portfolio of brands to drive growth and increase market share.

What You'll Do

As a Sales Operations Specialist, Trade Channel, you will support the Trade Sales team by managing key sales programs, providing insights, and improving processes. Your responsibilities will include:

Trade Customer Support & Reporting

1. Standardize Trade Customer Reviews and support Sales Leads with relevant data.
2. Assist with the Monthly and Quarterly Trade Executive Reviews.
3. Analyze housing reports and compare them with MCL Rough-in data.
4. Agency support and collaboration.

Sales Programs & Data Management

1. Lead COOP Programs and communicate updates regularly.
2. Oversee Trade Display Process Management.
3. Monitor and update Trade RCCM, KPIs, and Agency KPI reports monthly.
4. Collaborate with the Sales Analyst to generate and review Trade sales reports.

Business Intelligence & Strategic Support

1. Manage metrics and analytics to ensure the right reports and dashboards are available for leadership and sales teams.
2. Work with Trade Sales teams to identify risks and opportunities.
3. Support Delta & Brizo program management, collaborating with Sales, Finance, RSMs, and BDMs.
4. Develop a repository for sales programs and presentations.

Sales Operations & Event Management

1. Track and update the Sales Events & Activities Calendar.
2. Monitor the COOP approval process.
3. Perform other trade-related duties as assigned.

What You Will Bring

1. 3+ years of experience in a similar role, preferably in Sales Operations, Business Analytics, or Trade Channel Management.
2. Strong analytical skills with the ability to work with big data sets, generate insights, and drive strategic decisions.
3. High level of collaboration and ability to work effectively with cross-functional teams, including Sales (Trade, Retail), Finance, Product Management, Marketing, Supply Chain, Operations, and Engineering.
4. Advanced presentation skills, including the ability to create impactful content and deliver executive-level summaries.
5. Efficient time management and ability to prioritize tasks in a fast-paced environment.
6. Agility and adaptability to navigate changing business needs and drive continuous improvement.
7. Passion for delivering results with a proactive and problem-solving mindset.
8. Experience managing sales programs, reporting metrics, and optimizing processes to support business growth.
9. Proficiency in sales tools, CRM systems, and data visualization platforms is an asset.
10. Advanced Microsoft Applications user (Excel, PowerPoint, and others).

What's in it for You?

1. Competitive Rewards and Compensation.
2. Defined Contribution Registered Pension Plan (optional) with employer matching.
3. Deferred Profit-Sharing Plan (DPSP).
4. Benefit insurance coverage from Day 1, including health, dental, and travel insurance.
5. Employee Assistance Program (Dialogue) – access to health and wellness resources.
6. Employee Store, Employee Purchase Program, Dell Discount Program, GoodLife Fitness Discounts, and more.
7. 2 paid volunteer days to support the communities we live and work in.
8. Opportunities for development and growth, including Onboarding, Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in-class learning opportunities.
9. Participation in employee-led committees such as the Wellness Committee, Masco United (DE&I Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups.

Why Join Masco Canada?

1. Over a Century of Excellence – With more than 100 years of experience, Masco Canada has established itself as a leader in the building and home improvement industry.
2. Diverse Brand Portfolio – We proudly offer 12+ brands delivering 20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
3. Innovative Solutions – Our commitment to cutting-edge plumbing and water technologies keeps us at the forefront of the industry.
4. Collaborative & Inclusive Culture – We foster an environment where all employees are valued, respected, and empowered to contribute and grow.
5. Opportunities for Growth – We support continuous learning, career development, and professional growth, helping you achieve your full potential.
6. Making an Impact in Our Communities – We believe in giving back and actively supporting initiatives that make a difference in the communities where we live and work.

Join us at Masco Canada, where your contributions drive innovation, excellence, and positive change

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 100 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well-being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada, visit www.mascocanada.com

Company: Masco Canada

Masco Canada (the "Company") is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

About Us

At Masco Canada, we excel at meeting the needs of the diverse Canadian market for plumbing and related products through our exceptional people, enduring brands, and extraordinary service. Our unsurpassed market intimacy allows us to deeply understand Canadian customers, consumers, and influencers.

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