Customer Service Representative

2 weeks ago

Kelowna, Canada Tommy Gun's Original Barbershop Full time

Customer Service Representative

Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC

Salary: $40,000–$45,000 per year

Employment Type: Permanent, Full-Time

Join Our Team and Make an Impact

MKK Distribution Inc. is at the heart of Canada’s professional grooming and salon industry, supporting Tommy Gun’s Barbershops, COBIA Salons, direct e-commerce clients, and other valued customers. Our downtown Kelowna head office is where the action happens—ensuring smooth operations, exceptional service, and satisfied customers every day.

We’re looking for a Customer Service Representative who thrives on variety, loves solving problems, and enjoys being part of a high-energy team. This maternity contract is your chance to step into a role that’s as fast-paced as it is rewarding.

What You’ll Do

- Be the first point of contact for the Barbershops, Salons, e-commerce clients, and other customers—by phone, and email
- Process sales orders, help drive sales, and manage returns, deliveries, and courier/warranty claims efficiently and accurately
- Perform data entry and administrative tasks in Word, Excel, and other systems
- Support the Purchasing, eCommerce and Distribution teams with daily operations
- Think quickly on your feet, solve problems, and keep things moving smoothly
- Contribute to a positive, collaborative, and fun team culture

What We’re Looking For

- Minimum 2 years of administrative experience
- Strong computer skills—proficient in Microsoft Office, especially Excel
- Experience with an inventory ERP system and POS systems
- Excellent communicator—both verbal and written
- Confident and personable—comfortable handling calls, including cold calls
- Quick thinker and problem solver—adaptable in a dynamic environment
- Reliable and responsible—someone who takes ownership and gets the job done
- Energetic team player—your personality complements a high-performing, collaborative team

Schedule

- Monday to Friday, in-office, 7am – 4pm

Why Join Us?

- Be part of one of the most recognized and respected grooming brands in Canada
- Work in a high-growth environment where your ideas and execution make a direct impact
- Competitive salary, comprehensive benefits, and perks (yes — free haircuts)
- A vibrant, collaborative team culture with opportunities for career advancement

If you’re ready to take on a challenging and rewarding role, apply today with your resume and cover letter. We thank all applicants for their interest; only those selected for an interview will be contacted.

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