Customer Service Representative

2 days ago

Kelowna, Canada TNR Industrial Doors Full time

Hörmann Northwest Door LTD is a family-owned company with a highly dedicated team who takes pride in supplying one of the widest ranges of high quality residential and commercial garage doors in the industry. We provide the building industry with innovative garage doors at competitive prices while maintaining a reputation of quality, reliability and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company.

Our team in Kelowna is small, but mighty We are looking for a Customer Service Representative for our Kelowna distribution center to receive questions from customers and provide answers or refers calls to appropriate staff. Typical questions are focused on order status, product information, account status, pricing, product or service.

Our facility operates M onday through Friday from 7:30AM to 4:00PM.

As Customer Service Representative, you will be responsible for:

- Field inbound customer service support calls with potential for extended periods of high volume
- Take sales calls and offer required upsells - make compelling offers, present appropriate alternatives when necessary, and ask for the sale
- Troubleshoot customer service problems
- Process orders in a fast-paced environment.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Help customers navigate our website and place orders online.
- Work with internal departments to meet customer’s needs.
- Work with customers to resolve product returns, shipping inquiries and order status questions.
- Performs various administrative support tasks including i nvoicing, filing, payment processing, customer account creation, validating special orders to factory records Other duties as assigned

Requirements for the position:

- High School Diploma or equivalent required
- A minimum of one year experience in a customer service capacity
- Fast learner, able to obtain a thorough knowledge of product catalogue and quality standards
- Troubleshooting techniques
- Strong interpersonal skills
- Professional, engaging verbal communication skills by phone and in person
- Ability to manage time effectively to meet targets and deadlines
- Able to excel in a fast-paced environment and multitask
- Ability to effectively network and coordinate work with customers and suppliers
- Strong oral and written communication skills Knowledge of customer service principles and practices

We offer great benefits
- Paid vacation
- Competetive group health & dental benefits
- Company-paid life and long-term disability insurance
- RRSP with company match

  • Customer Service Representative

    4 days ago

    Kelowna, Canada Secure Rite Full time

    **CUSTOMER SERVICE REPRESENTATIVE (CSR) - JOB POSTING** You are a people person and love details. You enjoy working within a team environment and have a positive, upbeat personality. You are seeking a position that allows you to pour your passion for people, excellence and community into helping customers while working for a fast-growing company that still...

  • Customer Service Representative

    1 week ago

    Kelowna, British Columbia, Canada P3 Veterinary Partners Full time $93,600 per year

    Pawsitive Veterinary Care is hiring for a full-time Customer Service Representative, starting immediately. We are looking for a bright personality with a love for animals and client service. Required SkillsComputer skills (navigation, emailing)Phone etiquetteCustomer serviceAnimal handlingInterpersonal communication Employment DetailsTuesday through...

  • Customer Service Representative

    2 weeks ago

    Kelowna, Canada eBUS Full time

    **Customer Service Representative** Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team? Exemplifying our Core Values, you are a team player, you believe in providing outstanding customer service, and you respect others. It's our culture that sets us apart from our competitors - at EBus,...

  • Customer Service Representative

    1 week ago

    Kelowna, British Columbia, Canada U-Haul Full time $40,000 - $70,000 per year

    Location:2076 Enterprise Way, Kelowna, British Columbia V1Y6H7 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service...

  • Customer Service Representative

    2 weeks ago

    Kelowna, Canada Tommy Gun's Original Barbershop Full time

    Customer Service Representative Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC Salary: $40,000–$45,000 per year Employment Type: Permanent, Full-Time Join Our Team and Make an Impact! MKK Distribution Inc. is at the heart of Canada’s professional grooming and salon industry, supporting Tommy Gun’s Barbershops, COBIA Salons,...

  • Customer Service Representative

    1 week ago

    Kelowna, Canada Competition Glass Full time

    Customer Service Representative Competition Glass is looking for an outgoing Customer Service Rep. to join our team! Operating in the heart of the Okanagan for over 40 years, Competition Glass is a leader in the commercial glazing industry. Based out of Kelowna, BC, we pride ourselves in our successful track record of notable projects. Our team of...

  • Customer Service Representative

    2 weeks ago

    Kelowna, Canada Enterprise Holdings Full time

    The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up...

  • Customer Service Representative- Entry Level

    2 weeks ago

    Kelowna, British Columbia, Canada G-7 Executives Full time $38,400 - $57,600 per year

    At G-7 Executives, based in Kelowna, BC, we specialize in helping top telecommunications brands grow their market share through direct, in-person customer engagement and sales solutions. Our team is expanding rapidly, and we're looking for enthusiastic and people-focused Customer Service Representatives to join us.This is a full-time, in-person role where...

  • Customer Service Representative

    2 weeks ago

    West Kelowna, British Columbia, Canada U-Haul Full time $35,000 - $45,000 per year

    Location:3571 Old Okanagan Rd, West Kelowna, British Columbia V4T2P5 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    3 weeks ago

    Kelowna, Canada Tommy Gun's Original Barbershop Full time

    Position: Customer Service Representative – Contract Location: MKK Distribution Inc. Head Office – Downtown Kelowna, BC Salary: $40,000–$45,000 per year Employment Type: Contract, Full-Time Join Our Team and Make an Impact! MKK Distribution Inc. is at the heart of Canada’s professional grooming and salon industry, supporting Tommy Gun’s...