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Customer Service Representative

2 weeks ago

Kelowna, Canada eBUS Full time

**Customer Service Representative**

Your positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team? Exemplifying our Core Values, you are a team player, you believe in providing outstanding customer service, and you respect others. It's our culture that sets us apart from our competitors - at EBus, you belong to a world-class team of innovators and industry leaders who are passionate about getting people Safely Home. Our culture is driven by inclusivity and people who are empowered, proud, and believe in the power of a positive attitude.

**EBus is currently seeking a full-time Customer Service Representative to join our team based out of our Kelowna Ticket Office. Open availability (including weekends) is required. Shifts vary with the earliest start time being 7:45 am and the latest end time being 8:00 pm.**

**Primary Responsibilities**:

- Quote fares and rates; make, confirm, change and cancel reservations
- Assist customers in planning travel times and routes
- Process payments; handle cash
- Assist passengers with our online booking process
- Greet passengers during check in process; assist with inquiries and luggage storage
- Safely embark and disembark coaches
- Provide information on company policies
- Perform a variety of office and coach cleaning duties including vacuuming, cleaning lavatory, sanitizing, cleaning windows, emptying garbage

**Desired Qualifications**:

- Previous customer service experience
- Cleaning experience considered an asset
- Numeracy
- Oral communication skills
- Ability to work well with others
- Superior problem solving and decision making skills
- Ability to search for and retrieve information
- Ability to retain large amounts of changing information
- Proficient in Microsoft Office and use of a computer
- Friendly, service-oriented personality

**Job Types**: Full-time, Permanent

**Salary**: $18.00 per hour

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kelowna, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person