Customer Service Representative

2 days ago

Kelowna, Canada Secure Rite Full time

**CUSTOMER SERVICE REPRESENTATIVE (CSR) - JOB POSTING**

You are a people person and love details. You enjoy working within a team environment and have a positive, upbeat personality. You are seeking a position that allows you to pour your passion for people, excellence and community into helping customers while working for a fast-growing company that still feels like family. You recognize that sometimes it takes **Cowboy** **Grit** to get the job done, and you are the one who can do it.

You have a strong sense of urgency, are agile, and are known as the person who **_gets things done_**. You want to make a difference every day with your skills, talents, and abilities. Exceeding a customer's expectations is just how you think.

In this position, the Customer Service Representative (CSR) will be responsible for incoming customer inquiries, and bookings, and ensuring that details are captured and communicated effectively. You will also be responsible for sending sales and rental agreements, quotations and information requested by our customers. The CSR plays a **critical** role in delivering exceptional customer to our customers.

If this sounds like you, Secure-Rite Mobile Storage needs you on our Kelowna customer service team

**Position in Company**
- Responsible to Client Services Manager

**Responsibilities and Duties**
- **_Customer Service_**
- Handle incoming customer inquiries and orders for all branches
- Collect detailed information from customers to prepare sales and rental agreements
- Enter all client information and sales/rental booking information into our software program
- Send agreements to customers, and ensure they are received back with payment details before the delivery date
- Handle any customer complaints as per company procedure
- **_Quotations & Information_**
- Prepare and send quotes to customers
- Forward any non-standard quote requests to applicable departments
- Track KPI’s to provide data to the Branch Manager on a weekly basis
- **_Outside Sales & Service_**
- **_Accounting Support_**
- When requested, assist Finance with accounts receivable
- Ensure that all client information and methods of payment are current and functional

The above job description is intended to serve as a guideline for the general role of the Customer Service Representative as a member of the team at Secure-Rite Mobile Storage Inc. The Customer Service Representative may be required to perform some additional duties at the request of Secure-Rite, which contribute to the overall goals of Secure-Rite. Training and support will be provided to the Customer Service Representative as necessary.

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