Bilingual Internal Business Development Manager

3 weeks ago

Quebec City, Canada Manulife Full time

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

At Home

Working from home primarily, the bilingual Internal Business Development Manager (IBDM) is responsible for the management, growth, and development of the overall sales for their assigned territory and a combined region in Quebec. The role is focused on training and educating travel agents who sell Manulife Travel Insurance products. The objective is to improve the sales skills of our customer, while remaining professional, flexible, and creative.

Offering an outstanding combination of creativity and analytical skill, with the capacity to assess both vantage points, to obtain goals set out by the client and the business. The role involves detailed consultation with Travel Agency Managers about travel insurance business planning and sales growth on a regular basis.

The Incumbent works with multiple clients and multiple products in a customer-focused organization, while successfully delivering innovative products and services to support our growing travel insurance business. The bilingual IBDM requires the ability to analyze training needs, deliver, and evaluate large and multifaceted training sessions and initiatives, both technical and non-technical. They possess a mixture of business knowledge and proficiency, with presentations and training, must have a positive outlook, and be creative and enthusiastic about their craft and career.

**Essential Responsibilities**:
Handle an assigned territory of travel agency managers, and travel agents (Engaged/Top Tier accounts within their designated area). Maintain and grow the number of agencies selling Manulife in their territory, prospecting new opportunities with non - Manulife supported travel agencies. Also, conducting detailed discussions, and processing new contracts or contract renewals while working with consultants on how to sell travel insurance more effectively.

Support and promote specialized training to client and client groups, such as Independent Contractors, through effective training facilitation within a virtual scope environment. Use of multiple, creative, and effective training methods that can be used to motivate and capture the attention of the selling professionals / travel agents. Facilitate a minimum number of required trainings per client per year, as set out by the assigned National Client Manager. Virtually facilitate regular scheduled training sessions, new hire training sessions and launch training sessions, per client, in a one on one, or group environment. Ensure quality of service, and maintain a high level of customer happiness through the following modes of communication:

- Phone calls
- Follow-Ups
- Face to face training (occasionally)
- Group training (Virtual and occasionally face to face)
- Webinar Trainings

Attend and participate in bi-weekly Business Development Manager meetings (national and departmental). Proactively and positively handle issues and conflicts in a respectful manner moving towards resolution. Ensure the learning environment and resources always support learner’s needs. IBDM must maintain a weekly sales log outlining their daily activities and training sessions. Obtain Key knowledge of licensing requirements within individual Provinces in Canada.

**Shared Responsibilities**:

- Support and contribute to the delivery of Travel business overall sales plan, territory, and region
- Support National team meetings, conferences, etc. with agenda content and participation
- Creation of and participation in partner National and Regional Virtual events/conferences with occasional in-person attendance
- Delivery of partner and customer leading Net Promoter Score (NPS) results

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

**Job Requirements**:
**Qualifications**:

- Fully Bilingual (French/English)
- 3 - 5 years of confirmed knowledge and experience working with Travel Insurance products
- Solid training and development skills, to seek out problems in a sophisticated environment
- Ability to handle multiple competing tasks with prioritization that may change due to business needs
- Facilitation, presentation, analysis, design, and evaluation skills
- Ability to travel alone or with members of the team, when necessary, for functions
- Validated skill and success with large group training initiatives, 2+ years’ experience required
- Knowledge of adult learning principles

Preferred
- Teacher/Trainer of Adults Certificate/ Diploma or equivalent,

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