Resolution Officer

2 weeks ago

Halifax, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Resolution Officer

**What is the opportunity?**

Our RBC Accounting Services team is continuing to grow as we manage our business demands. We are looking to fill a full-time role of Resolution Officer on our Accounts Payable North America Payments Team.

As an Accounts Payable Resolution Officer, you will be responsible for accurate, timely and complete processing of accounts payable transactions. You will also be responsible to effectively analyze issues and provide resolution to escalated vendor and business partner inquiries, using expert knowledge of accounts payable processes. You will identify continuous improvement opportunities, develop action plans and solutions as well as provide support to Accounts Payable processors for escalations on accounts payable transactions.

**What will you do?**
- Takes ownership and accountability for the resolution of issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing vendor/business partner concerns
- Provides consistent and high quality service in processing of accounts payable transactions within established benchmarks contributing to achievement of service levels
- Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct any errors or omissions
- Proactively identifies and recommends solutions to recurring errors and service gaps; acts as a referral point/Subject Matter Expert (SME) for sales and service RBC employees
- Maintains generic mail box to ensure inquiries are answered promptly, within Service Level Agreement and assist in cross training of other team members as needed
- Exercises due diligence in following operational risk policies, procedures, standards and guidelines
- Assist in reviews of procedure documents, audit requests and SOX reviews

**What do you need to succeed?**

**Must-have**:

- 2 years of operations experience in a financial sector environment
- Excellent organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
- Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

**Nice-to-have**:

- Knowledge in Accounts Payable
- Knowledge in SAP
- Exposure to Lean Six Sigma (LSS) or process improvement
- University or college degree in accounting, finance, business preferred

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options

**Job Summary**

**Address**:
HALIFAX, Nova Scotia, Canada

**City**:
CAN-NS-BEDFORD

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2023-01-27-08:00

**Application Deadline**:
2023-02-10-08:00

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

  • Resolutions Officer

    3 days ago

    Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Manager, Dispute Resolution

    3 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Human Rights Commission **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:Exclusion - Non Union - NSPG **Closing Date**:22-May-24 (Applications are accepted until 11:59 PM Atlantic Time) **Designation Status**: This opportunity is designated to applicants that identify as an Indigenous Person, African/Black Nova...

  • Manager, Dispute Resolution

    3 days ago

    Halifax, Canada Government of Nova Scotia Full time

    **Competition #**: 42807 **Department**: Human Rights Commission **Location**: HALIFAX **Type of Employment**: Permanent **Union Status**: Exclusion - Non Union - NSPG **Closing Date**: 22-May-24 (Applications are accepted until 11:59 PM Atlantic Time) Designation Status This opportunity is designated to applicants that identify as an Indigenous...

  • Integrated Service Resolution Associate

    Found in: Jooble CA O C2 - 6 days ago

    Halifax, NS, Canada Integrated Staffing Limited Full time

    THE JOB The Integrated Service Resolution Associate oversees the processing and management of medical aid invoices and worker expense claims, ensuring compliance with established agreements, policies, and procedures. They investigate and resolve invoicing and payment issues, reconciling discrepancies and handling inquiries. Collaborating with internal...

  • Privacy Officer

    3 days ago

    Halifax, Canada Indigo Park Canada Inc Full time

    _Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 11...

  • Human Rights Officer 1(a)

    3 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Human Rights Commission **Location**:HALIFAX **Type of Employment**: Term **Union Status**: Government Officials - NSPG **Closing Date**:4/18/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Nova Scotia Human Rights Commission (“the Commission”) is an independent government agency tasked with...

  • Reconciliations Officer

    2 hours ago

    Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Deposit Monitoring Officer

    1 week ago

    Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Deposit Monitoring Officer

    4 days ago

    Halifax, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • -- Admissions Officer

    Found in: Talent CA C2 - 3 days ago

    Halifax, Canada Nova Scotia Community College Full time

    What you'll do Responsibilities What you will be doing... You will be responsible for the coordination of the annual admissions process, including the assessment of applicant files, providing rationale for acceptances and denials to the College, managing enrolment numbers of a variety of programs, and liaising with academic Schools in the...

  • Internship - Legal Officer (M/F)

    Found in: beBee S CA - 7 days ago

    Halifax, Canada Province of Nova Scotia Full time

    NSGEU - NSPGClosing Date: 07-May-24 (Applications are accepted until 11:59 PM Atlantic Time)About UsThe Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of fair and accessible administration of justice, including court administration and security.The Division provides administrative support...

  • Fx Settlements and Confirmation Officer

    6 days ago

    Halifax, Canada Royal Bank of Canada Full time

    **Job Summary** The role is part of North American Business and Client Services that supports pre and post trade deal processing for the RBC Capital Markets Foreign Exchange trading business and its clients. The role ensures that trades are captured and that the confirmation and settlement functions are performed within regulatory guidelines and market...

  • Senior Associate, Middle Office Operations, Global Payment Services

    2 weeks ago

    Halifax, Canada Mufg Investorservices Full time

    Senior Associate, Middle Office Operations, Global Payment ServicesFull-timeRank: Senior AssociateEmployment Type: Permanent Full TimeAbout MUFG Investor Services:Experience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner...

  • Senior Associate, Middle Office Operations, Global Payment Services

    2 weeks ago

    Halifax, Canada Mufg Investorservices Full time

    Senior Associate, Middle Office Operations, Global Payment ServicesFull-timeRank: Senior AssociateEmployment Type: Permanent Full TimeAbout MUFG Investor Services:Experience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner...

  • Senior Associate, Middle Office Operations, Global Payment Services

    2 weeks ago

    Halifax, Canada Mufg Investorservices Full time

    Senior Associate, Middle Office Operations, Global Payment ServicesFull-timeRank: Senior AssociateEmployment Type: Permanent Full TimeAbout MUFG Investor Services:Experience something Brilliantly Different with a career at MUFG Investor Services.Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group, and we partner...

  • Justice Officer 3

    3 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Justice **Location**:HALIFAX **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:3/21/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of fair and accessible...

  • Justice Officer 3, Court Admin and Judicial Support

    1 week ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Justice **Location**:Multiple Locations (Metro Courts) **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:5/10/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of...

  • Justice Officer 3, Court Admin and Judicial Support

    1 week ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Justice **Location**:Multiple Locations **Type of Employment**:Term **Union Status**:NSGEU - NSPG **Closing Date**:6/7/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of fair and accessible...

  • Justice Officer 3, Court Admin and Judicial Support

    2 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Justice **Location**:Multiple Locations **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:5/18/2023 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of fair and...

  • Business Operations Analyst

    6 days ago

    Halifax, Canada Province of Nova Scotia Full time

    **Department**:Service Nova Scotia and Internal Services **Location**:HALIFAX **Type of Employment**:Permanent **Union Status**:NSGEU - NSPG **Closing Date**:11-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time) **About Us**: Service Nova Scotia (SNS) employees together to build relationships with every citizen, business, and municipality...