Business Operations Analyst

3 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Service Nova Scotia and Internal Services

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:NSGEU - NSPG

**Closing Date**:11-Aug-23 (Applications are accepted until 11:59 PM Atlantic Time)

**About Us**:
Service Nova Scotia (SNS) employees together to build relationships with every citizen, business, and municipality in Nova Scotia by understanding evolving client needs and balancing these needs with the public good. SNS provides client-focused services directly and enables other Departments to deliver programs and services quickly and easily. SNS carries out broad legislative mandates, being responsible for the administration and enforcement of a wide array of legislation and regulations.

Service excellence is at the heart of everything we do. As part of our core business, we provide a vast array of services to the citizens and businesses of Nova Scotia. We also provide the services, tools, and supports that enable other government departments and public sector entities to focus on providing quality services.
Procurement, as a branch of Service Nova Scotia, manages strategic and high value purchases for all Government Departments and the Nova Scotia Health Authority while providing procurement support to agencies, boards, commissions and the broader Nova Scotia public sector. NS Procurement works to ensure an open and fair purchasing process, maximizing competition to obtain ‘best value’ while supporting the environmental, economic and social goals of Government.

**About Our Opportunity**:
Procurement’s Business Operations Analyst team is responsible for providing business system support to both internal and external users. The team participates in the design of the division’s strategic roadmap and contributes directly to automating and evolving the overall procurement cycle. They are also responsible for providing analytical and problem-solving services to program and operational units. You work collaboratively with a broad group of internal and external stakeholders to help define and deliver divisional requirements. Achievement of Procurement’s objectives related to benefits realization, efficiency, technology, and client service is dependent upon improvements and enhancements delivered by you, the Business Operations Analyst.

This position reports to the Program Manager, eProcurement.

**Primary Accountabilities**:
As a Business Operations Analyst (BOA), you are responsible to:

- Administer procurement business system user accounts including approval, creation, validation, deactivation, auditing.
- Provide Tier 1 and Tier 2 level support to business system users through a service request ticket system. Support may include trouble-shooting, issue identification and resolution, as well as exploring system enhancements to address ongoing issues.
- Support users in understanding current features and functionality of business systems in place to support procurement activity through one-on-one consultation or presentations/demonstrations to broader user groups.
- Identify opportunities, research and evaluate the feasibility and organizational need/readiness around options to expand business system features and/or functionality.
- Work as part of a team or independently on specific initiatives designed to support or streamline procurement operations through business system enhancements, from soliciting and documenting business requirements through to user testing and post-implementation support.
- Lead or participate in formalized user acceptance testing following system changes.
- Liaise with other departments, contracted consultants, software vendors and/or cloud service providers to assess and submit system customization or configuration change requests to ensure business needs are addressed, and coordinate system change implementation.
- Develop, document and maintain Standard Operating Procedures for BOA team reference.
- Actively lead or participate in knowledge sharing activities with team members
- Provide technical service and support to other teams within the Procurement division.
- Other duties and responsibilities as assigned.

**Qualifications and Experience**:
To be considered for this position, you must have a bachelor’s degree in a related field (such as Computer Science, Business Administration, eCommerce, etc.) in addition to holding 5 years of related experience which include technical system support, system user support, software development and/or system implementation. An equivalent combination of education and experience may also be considered.

In addition, you hold experience in:

- Providing technical system user support, trouble shooting and issue resolution
- Technical business system administration, support, enhancement and maintenance
- Executing small/medium sized projects with a technology component
- Implementing system changes and monitoring impacts
- Researching and defining recommended options for business technology a

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