Manager, Dispute Resolution

3 weeks ago

Halifax, Canada Province of Nova Scotia Full time

**Department**:Human Rights Commission

**Location**:HALIFAX

**Type of Employment**:Permanent

**Union Status**:Exclusion - Non Union - NSPG

**Closing Date**:22-May-24 (Applications are accepted until 11:59 PM Atlantic Time)

**Designation Status**:
This opportunity is designated to applicants that identify as an Indigenous Person, African/Black Nova Scotian and other Racialized Persons, Person with a Disability, Women in Occupations or Positions where they are Under-represented.

See the Nova Scotia Government’s Employment Equity Policy for more information, including additional details on the designated groups.

**About Us**:
The Nova Scotia Human Rights Commission has a unique role within Nova Scotia. It is an independent government agency with two key areas of focus; providing a human rights dispute resolution process to resolve allegations of discrimination both on an individual and systemic level; and working to eliminate barriers and prevent discrimination through education, training, public engagement and policy development, and research.

We’re helping build inclusive communities and protecting human rights in Nova Scotia.

**About Our Opportunity**:
The Manager, Dispute Resolution leads the Commission’s efforts to remove barriers to social justice through inclusive practices and provides leadership, oversight, guidance, and management to the dispute resolution division of the Human Rights Commission. The Manager ensures dispute resolution services (intake, investigation, resolution, case management) reflect trauma-informed practice, cultural competency, restorative approaches, and accountability to the public. The Manager ensures the accurate, consistent, and efficient administration of the Human Rights Act in relation to all inquiries and complaints to the Human Rights Commission. The Manager provides strategic and organizational support to the CEO with respect to the development and implementation of new Commission programs and initiatives.

Reporting to the CEO, the Manager, Dispute Resolution serves as a member of the Commission management team, providing collective leadership and oversight to the overall functioning of the Human Rights Commission.

**Primary Accountabilities**:

- Provides team leadership and management including setting, monitoring and evaluating performance goals and metrics; provides coaching, mentorship, development, support, and accountability measures to ensure a high standard of practice and client service excellence. The Manager deals with a variety of personnel issues, including resolving employee relations issues, hiring new employees and/or contractors, and ensuring compliance with policy.
- Overall management of the day-to-day functions of dispute resolution processes including: oversees and monitors intake, resolution, investigation, and case management processes and practices; works closely with colleagues to ensure the Dispute Resolution team is appropriately trained, developed, and supported to operationalize Commission processes; and to ensure workflow is responsive to service demands. Accountable to ensure intake, investigation, and resolution processes reflect human rights law including the Human Rights Act and relevant caselaw.
- Ensures accurate, consistent, efficient, and responsive service delivery with adherence to established processes and reflects trauma-informed practice, cultural competency, restorative approaches, and accountability to the public.
- The Manager also provides oversight and guidance on practices related to conducting investigations including gathering evidence and interviewing, assessing credibility, weighing evidence, making findings and recommendations, report writing, etc. Reviews the scope, accuracy and comprehensiveness of evidence from all sources and assesses the strength of evidentiary support for the resulting recommendation. In collaboration with colleagues, develops strategies for the identification, investigation and resolution of systemic discrimination issues.
- Works closely with colleagues to ensure the work of the Dispute Resolution team fosters cultural safety and respect for members of equity-seeking communities and reflects an understanding of the impacts of power, privilege and oppression, systemic discrimination, trauma, and bias.

**Qualifications and Experience**:
A University Degree in a related discipline and several years of related experience including in areas such as leadership and management, human rights, conflict resolution, case management, investigations, legal practice, administrative decision making, etc.

An equivalent combination of education, training and experience may be considered.

Assets include a law degree, conflict resolution credential, experience as a restorative facilitator, experience as an equity, diversity, and inclusion practitioner or a human rights officer.

Leadership competencies required at this level of work are: Decisiveness, Strategic Orientation, Developing Othe

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