Risk Solutions Specialist

4 months ago

Mississauga, Canada CEI Full time

Get started on an exciting career at CEI_

CEI employees make a difference in the lives of others every day. We are defining the fleet risk management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Risk Solutions Specialist to join Element Fleet Management/CEI. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:
- Critical thinker and an effective problem solver in a fast-paced environment?- Strong interpersonal communication skills and ability to achieve set goals and deadlines?

As the Risk Solutions Specialist, you will serve as an advocate and provide pro-active data analysis and consultative services in support of key strategic clients. Account Managers ensure assigned clients are completely satisfied with CEI business outcomes and are highly pro-active in identifying and presenting well-thought out recommendations while promptly resolving any exceptions.

A Day in the Life- Collaborate with CEI sales/service teams to retain and expand Client business- Responsible for facilitating Client meetings/visits and formally presenting analytical and consultative data focusing on the CEI value proposition- Establish and foster deep Client relationships to create a dependency based on credibility, trust, pro-active communication, and respect- Work with Client representative(s) to develop targeted accident and risk management policies to ensure the desired program outcomes are delivered and optimized- Guide Clients to implement best practices and customized solutions based on the intricacies of each Client’s business, fleet program and policy needs in conjunction with CEI’s Implementation Team- Perform a comprehensive review of each Clients’ accident and risk / safety data and provide well-thought-out recommendations to improve Client program outcomes- Pro-actively consult with the Client to quantitatively and qualitatively demonstrate the CEI value proposition along with actual cost savings and related mitigation of Corporate risk and liability- Monitor our company’s performance vs. contracted performance guarantee(s) (if applicable on a per Client basis) and escalate to required product owners and confirm corrective action(s) are implemented- Monitor and immediately act upon and escalate Early Warning Systems to minimize the risk of potential Client dissatisfaction or servicing issues- Serve as the Client Advocate in support of material escalations ensuring timely resolution- Provide voice-of-the-customer feedback to influence product refinement and development- Develop Clients business review requirements, frequency and performance standards relative to their business needs and desired outcomes- Ensure reviews are scheduled through proper internal channels six (6) weeks prior to the scheduled date- Develop Client specific statistical tracking and benchmarking- Ensure reports are delivered on the clients needed cadence and delivery method-
- Track utilization and report monthly in the following areas to maximize revenue opportunities- Participate in projects as needed based on Client initiatives fostered through analysis of data- Actively monitor industry changes and build knowledge in fleet trends, safety, insurance industry and competitor information to provide consultative reference point for clients

Requirements- Bachelor’s degree in in a relevant discipline (Sales, Communications, etc.) preferred- 5+ years experience required- Experience using Excel, data mining software- Exceptional verbal and written communication skills- Adaptability and strong problem-solving skills- Excellent active listening skills- Ability to build rapport and collaborate with others within the company and externally- Understanding of consumer behaviors and industry trends- Extensive, accurate product knowledge

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- ._

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