Quality and Risk Specialist

5 months ago

Mississauga, Canada Home and Community Care Support Services Full time

**Job Description**:
**_CARE AND BE CARED FOR - THIS IS YOUR HOME_**

**Do you have Quality and Risk Management experience and enjoy the challenge of supporting organizational quality, safety and risk management? Do you have strong analytical and problem solving skills with a spirit of continuous improvement?**
**Are you passionate about exceptional health care and driven by a desire to help others?**

**If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. **We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.Home and Community Care Support Services Mississauga Halton is looking for a permanent full-time Quality and Risk Specialist. Reporting to the Manager, Quality & Risk, the Quality and Risk Specialist supports and integrated approach to quality, safety, risk management, organizational performance and continuous improvement to achieve the best possible performance outcomes. In collaboration with both internal and external stakeholders, the position identifies, monitors, trends and reports on key areas related to patient and staff safety, quality and risk.**What do we offer?**

**We know wellness is supported with work-life balance. **In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan
- Hybrid work environment

***What will you do?**
- Support the implementation, maintenance and improvement of the organization’s quality, safety and risk management program(s) and framework(s)
- Develop, implement and maintain documentation, tools and resources to support the organization’s quality, safety and risk management program(s)
- Provide formal and informal coaching, mentoring, teaching and advice across the organization on quality, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)
- Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments as needed
- Support, co-ordinate and/or lead the collection, reporting and/or analysis of quality, safety and/or risk data, indicators and information in assigned areas, which could include, but are not limited to Event Tracking & Management System and Patient & Caregiver Experience Evaluation Survey
- Utilize best practices in analyzing, synthesizing and trending reported patient/staff safety incidents, patient complaints/compliments, privacy events and other sources of organizational performance data/information, as available; prepares quality and risk reports
- Maintain Event Tracking & Management System ensuring appropriate follow-up and closure of events
- Monitor, validate, classify and assess risk of reported patient safety incidents, staff safety incidents, complaints, compliments, and privacy events in the event tracking and management system; identify areas for improvement in incident reporting, maintain and update relevant tools and resources and provide feedback and education to staff as appropriate
- Coordinate and facilitate incident reviews, root cause analysis and failure mode effects analysis, as required; including the development and implementation of recommendations arising from an incident/quality of care review
- Act as a resource/consultant for HCCSS Mississauga Halton staff related to risk management and patient safety issues
- Support and provide guidance to staff on consent and capacity issues, legal claims and other legal matters
- Assists with development and implementation of policies and procedures related to patient safety, and risk management
- Participates on work groups, committees and projects involving quality improvement and risk management
- Supports the development, implementation, maintenance, evaluations and improvement of the organization’s policies and procedures framework and infrastructure
- Supports the coordination and implementation of Infection Prevention and Control (IPAC) practices, policies and procedures
- Establishes and maintains effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities
- Promote and support use of the Ethical Framework across the organization

***
**What do you need?**
- University degree in health care or business administration (or equivalent combination of education and experience); a Master’s Degree is an asset
- Risk management training/education and/or certification is highly desirable
- 4 to 6 years of related work experience within healthcare sector and minimum 3 years

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