Quality and Risk Specialist

6 months ago

Mississauga, Canada Home and Community Care Support Services Full time

_**CARE AND BE CARED FOR - THIS IS YOUR HOME**_

**Do you have Quality and Risk Management experience and enjoy the challenge of supporting organizational quality, safety and risk management? Do you have strong analytical and problem solving skills with a spirit of continuous improvement?** **Are you passionate about exceptional health care and driven by a desire to help others?**

**If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 8,000 regulated health care and other professionals. **We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

Home and Community Care Support Services Mississauga Halton is looking for a permanent full-time Quality and Risk Specialist. Reporting to the Manager, Quality & Risk, the Quality and Risk Specialist supports an integrated approach to quality, safety, risk management, organizational performance and continuous improvement to achieve the best possible performance outcomes. The position acts as an organizational resource for risk management and patient safety issues. The Quality and Risk Specialist identifies, monitors, trends and reports on areas of quality, risk, and patient safety and supports implementation of related procedures and programs.

The focus of the role is to support the delivery of exceptional care in alignment with our organization’s values. The work of the Quality & Risk Specialist is aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with external stakeholders.

**What will you do?**
- Support the implementation, maintenance and improvement of the organization’s quality, safety and risk management program(s) and framework(s)
- Develop, implement and maintain documentation, tools and resources to support the provincial quality, safety and risk management program(s), as required
- Promote and provide formal and informal coaching, mentoring, teaching and advice across the organization on quality, safety and risk management in general or in relation to the organization’s applicable program(s) and/or framework(s)
- Support and/or lead the design and planning of assigned improvement projects in collaboration with Quality & Risk team members and/or colleagues in other departments as needed
- Support, co-ordinate and/or lead the collection, reporting and/or analysis of quality, safety and/or risk data, indicators and information in assigned areas, which include, but is not limited to the event reporting system and patient & caregiver experience surveys
- Utilize best practices in analyzing, and trending reported patient/staff safety incidents, patient complaints/compliments, privacy events and other sources of organizational performance data/information, as available; prepare quality and risk reports as required
- Maintain the local event reporting system providing user training and support and ensuring appropriate follow-up, documentation and closure of events
- Monitor and validate categorization of reported patient safety incidents, staff safety incidents, complaints, and compliments, in the event reporting system; identify areas for improvement in incident reporting, maintain and update relevant tools and resources and provide feedback and education to staff as appropriate.
- Coordinate and facilitate incident reviews, root cause analysis and failure mode effects analysis, as required; including the development and implementation of recommendations arising from an incident/quality of care review
- Assist with development and implementation of policies and procedures related to patient safety, and risk management
- Support the local Infection Prevention and Control (IPAC) practices, policies and procedures;
- Establish and maintain effective working relationships with staff at all levels, service providers and other external stakeholders to facilitate and assist in quality and risk management activities

**What do you need?**
- Undergraduate degree
- Risk management and/or patient safety certification; formal training in quality improvement methodologies and framework an asset
- 3 - 5 years of related work experience within healthcare sector and 1-3 years' experience in quality, risk management and patient safety
- Knowledge of relevant legislation including but not limited to Healthcare Consent Act, Substitute Decisions Act, Connecting Care Act, Excellent Care for All Act
- Good understanding of the health care system, local health care sector(s), Home and Community Care Support Services over all pressures and trends
- Understanding of the Home and Community Care Support Services stakeholders with an understanding and commitment to quality service and best practice
- Knowledge of risk management approaches and tools used; preferably in the healthcare industry
- Knowle

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