Highly Skilled Insolvency Solutions Specialist
4 weeks ago
We are seeking a highly skilled and experienced Insolvency Solutions Specialist to join our team at Royal Bank of Canada. This is an excellent opportunity for a professional with strong analytical skills, effective communication abilities, and experience in collections and customer service.
Key Responsibilities- Fulfillment and servicing of complex client transactions related to bankruptcies, consumer proposals, and credit counseling services files.
- Application of sound judgment to approve, decline or negotiate bankruptcy, consumer proposal, and credit counseling services.
- Handling calls from clients and industry professionals with professionalism and poise.
- Completion of risk reports that balance customer service with business risk mindset.
- Resolving issues related to the specific group, function, and process.
To be successful in this role, you will need:
- A minimum of 2 years of collections experience.
- Bilingualism (English and French) is required, as you will interact with RBC partners and employees across Canada with English and French speaking needs.
- The ability to formulate intricate Risk Assessment Reports when required.
- Proven negotiation, solution-finding, and decision-making skills.
- The ability to take calls from clients, trustees, and service partners in a call centre environment.
- A strong understanding of the balance between customer service and business risk mindset.
- Results-driven, with a demonstrated ability to review, seek solutions, and decisions.
- The ability to work efficiently in a challenging environment.
We offer a comprehensive Total Rewards Program that includes:
- A competitive salary range of $65,000 - $80,000 per year, depending on experience.
- Leaders who support your development and career growth.
- The opportunity to make a difference and lasting impact in the financial industry.
- A collaborative and dynamic work environment.
Royal Bank of Canada is committed to building inclusive teams and an equitable workplace where employees can bring their true selves to work. We strive to provide an accessible candidate experience for prospective employees with different abilities.
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