Customer Care Representative
3 weeks ago
Are you a motivated and results-driven individual with a passion for sales and the life sciences industry? Norgen Biotek, a leading global provider of innovative solutions in the field of life sciences, is seeking a dynamic Customer Care Representative to join our growing team. As a Customer Care Representative at Norgen Biotek, you will play a crucial role in driving business growth and establishing strong customer relationships.
**Responsibilities**:
- Conduct market research to identify potential customers and target markets within the life sciences industry.
- Collaborate closely with the sales team to develop and execute strategic sales plans to meet and exceed targets
- Build and maintain a strong sales pipeline by accurately tracking activities, opportunities, and customer interactions in CRM systems.
- Stay updated on industry trends, competitor activities, and product knowledge to effectively position Norgen Biotek's offerings.
- Provide exceptional customer service and support, ensuring customer satisfaction throughout the sales process.
- Handling administrative tasks such as generating quotes and processing orders
- Additional tasks as directed by the supervisor or manager
**Qualifications**:
- An undergraduate degree or college diploma is required in either the business field or life science field (Molecular Biology, Biotechnology, Biochemistry, Genetics, etc.)
- 6 months to 1 year of relevant experience (customer service/sales) is required.
- Familiarity with Google Suite, Microsoft Office, and CRM tools would be an asset
- Strong written and oral communication
- Willingness to learn
- Ability to adapt to changing environment
- Excellent interpersonal skills
- Ability to engage and build relationships with customers
- Detail-oriented and able to stay focused for extended periods
We thank all applicants for their interest, but only those selected for an interview will be contacted.
**Salary**: $17.51-$26.81 per hour
Expected hours: 40 per week
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
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