On-call Casual Medical Office Assistant

2 days ago

Oshawa, Canada Glazier Medical Center Full time

Job description

General Summary of Duties:

- Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff.
- Work in all areas of the medical centre including Urgent Care, Central Bookings Department and Medical Reception for Family Physicians and Specialists.

Typical Physical Demands:

- Work may require sitting/standing for long periods of time; also stooping, bending and stretching for files and supplies.
- Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, telephone, copier, and such other office equipment as necessary.
- Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
- It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.

Typical Working Conditions:

- Work is performed in reception area. Involves frequent contact with patients.
- Fast Paced
- Ability to multi-task required
- Contact involves dealing with sick people.

Examples of Duties: (This list does not include all of the duties assigned)
- Greets patients and visitors in a prompt, courteous, and helpful manner.
- Checks in patients, verifies and updates necessary information for medical records.
- Maintains appointment schedules and follows office scheduling policies.
- Answers telephone, screens calls, takes messages, books appointments and provides information.
- Responsible for completing all necessary test requisitions and other forms accurately.
- Sorts and delivers mail, medical records, and other correspondence.
- Screens visitors and responds to routine requests for information.
- Maintains work area in neat and orderly manner.
- Must be familiar with specimen collections for tests giving appropriate instruction for correct collection when needed.
- Brief history of patients including height, weight, urine testing, vision testing, blood pressure, etc.
- Order stock supplies and stock examining rooms.
- Do hospital billing and office billing as required.
- Put patients in exam rooms.
- Assist with routine procedures such as pap smears, biopsies, syringes, etc. Be in the room, hand swab, specimen, etc.
- Physical cleaning of all surfaces in doctors' office.
- Surgical booking - organization of patients.
- Clean & autoclave speculums/other instruments.
- Book referral appointments.
- Set up appointment schedule for physicians on computer terminal.

Knowledge, Skills, & Abilities:

- Knowledge of business office procedures.
- Knowledge of grammar, spelling, and punctuation.
- Knowledge of medical terminology and laboratory procedures.
- Skill in operating a computer, photocopy machine, and fax machine.
- Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
- Ability to speak clearly and concisely.
- Ability to read, understand, and follow oral and written instruction.
- Ability to establish and maintain effective working relationships with patients, employees, and the public.

**Education**:

- College with Medical Office Administration or related Diploma preferred. NOTE: we will consider applicants who are currently completing a Medical Office Administration program.

**Experience**:

- Prefer one year of work experience OR in-clinic placement experiences through your diploma program along with relevant education.
- Strong computer skills with experience using Electronic Medical Record systems (preferably PS Suite) an asset.

COVID-19 considerations:
Required to wear a mask in the building; patients and staff are screening at front entrance; physical distancing/physical barriers in place wherever possible; regular disinfection. COVID 19 Vaccination a requirement.

**Job Types**: Part-time, Casual

**Salary**: $18.57-$22.02 per hour

Additional pay:

- Overtime pay

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekend availability

COVID-19 considerations:
Patients and staff are required to wear a mask in the building, physical distancing/physical barriers in place wherever possible, and regular disinfection. Double COVID 19 Vaccination is a requirement.

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