Helpdesk Technician

4 weeks ago


Toronto, Canada York University Full time

**Purpose**:
Reporting to the Director, ITS, this position provides front-line helpdesk support for the various uses of information technology at Osgoode Hall Law School. Support includes assisting to resolve technology end-user problems for a variety of academic and administrative activities at the Law School, hardware and software testing and installation, inventory management, and assist with training and documentation on the use of technology for end-users.

**Education**:
A University degree in a technology, information systems, sciences or computer science field or fouryears recent experience (defined as within the last five years) working at York University performingthe same or similar tasks. This education equivalency is in addition to the experiential requirementsoutlined below.

**Experience**:
2 years of recent experience in end-user technical support and customer service (preferably in an academicsetting) including significant experience in the following: Microsoft Active Directory environment.Apple/Macintosh computing environment. Microsoft System Centre Configuration Manager (SCCM) andMicrosoft Deployment Tool (MDT). and service desk incident/request ticketing system.

**Skills**:
**Additional Notes**:
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**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

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**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

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**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.



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