IT Technician

**Position Title**:IT Technician

**Department**: IT Services

**Location**: On-Site (After Hours)

**Primary Purpose**

Niagara College Toronto is a public college-private partnership between Niagara College (NC) and Toronto School of Management (TSoM), with academic delivery and student support services managed by Global University Systems (GUS) Canada. Niagara College Toronto and TSoM are part of the GUS Canada network of higher education institutions.

The IT Technician will provide maintenance, repair, and tech support on various equipment at our NCT campus. The service level will be mainly for the staff and faculty but might include on-site student assistance.

**Primary Purpose**
- Installing and configuring hardware and software components
- Troubleshooting hardware and software issues
- Repairing or replacing damaged hardware
- Upgrading systems to enable software compatibility.
- Performing tests and evaluations on software and hardware
- Offering information and support to users
- Maintaining relationships with different employees and departments
- Helping with the onboarding process for new starters

**Position Requirements**
- Ability to work on a flexible schedule.
- Academic background in Computer Science/IT (technical diploma/post-secondary education)
- Understanding of Computer Systems & Networks
- Strong Problem solver with excellent troubleshooting skills
- Superior customer service and communication skills
- Be available to work on a flexible schedule (evenings and weekends are a possibility)
- 1+ year(s) of experience servicing computer equipment/servicing users with technical issues is an asset.
- OEM certifications
- Experience with Office 365 and VOIP phone experience
- Familiar with Helpdesk Ticketing System