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IT Support Technician

2 months ago

Toronto, Canada PBNJ Consulting Inc. Full time

**We're hiring**

**IT Support Technician**:
We are currently in need of a customer-deployed tech that would report to our head office, and be dedicated to clients in the Graphic Design Industry. This is an on-site position requiring on-site presence, with occasional opportunity to work from home.

**Responsibilities**:
End User Support:

- Answer Helpdesk tickets and phone requests for technical assistance
- Maintain, configure and deploy Windows PCs (Mac computers a plus)
- Troubleshoot and resolve user technical issues (remote and onsite)
- Install, configure and maintain mobile devices - Android, iPhone
- Maintain inventory and relevant documentation

Systems Administration:

- Participate in deployments and rollouts of software and hardware
- Business Continuity Services: Assist with Backup and Security Operations
- Basic Network and Firewall Management
- Basic Client Management

**Skills**:

- Windows 10 - 11 (MacOS a bonus)
- Microsoft Office Desktop Applications
- AutoCAD, SketchUp, Revit, Adobe Creative Cloud and other Graphics Application Support
- Workstation hardware fundamentals
- Remote Support Tools and Ticketing Systems
- AntiVirus, AntiSPAM and AntiMalware Applications
- Microsoft 365 User Administration
- Experience installing and configuring printers, and other peripherals
- Mobile Devices iOS/Android
- Basic Windows Server 2016 + and Active Directory
- Basic Firewalls and VPNs
- Basic understanding of Backup Systems
- Basic understanding of Cloud-based storage solutions
- Basic understanding of Web Hosting (monitor, maintain and backup)

**Qualifications**:

- College/CEGEP/Vocational or Technical training
- Minimum 3 years of experience in a related field
- Microsoft certification is a plus

**Other requirements**:

- Some after-hours work will be required, though this is often scheduled in advance

**Job Type**: Full-time

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

COVID-19 considerations:
PBNJ follows health guidelines set out by the Province of Ontario and Government of Canada.

**Experience**:

- AutoCAD Support: 1 year (required)
- Sketchup Support: 1 year (required)
- Teams Management: 1 year (required)
- IT support: 5 years (required)

**Language**:

- English (required)

Work Location: One location

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