IT Support Technician

2 weeks ago


Toronto, Canada PBNJ Consulting Inc. Full time

**We're hiring**

**IT Support Technician**:
We are currently in need of a customer-deployed tech that would report to our head office, but be dedicated to a specific group of clients with offices in the GTA. This is a hybrid postion requiring on-site presece from time to time, on a pre-determined scheudle, as well as ad-hoc visits when required.

**NOTE: In order to be considered for this position you must complete the qualifying questions that are part of this job posting.**

**Responsibilities**:
End User Support:

- Answer Helpdesk tickets and phone requests for technical assistance
- Maintain, configure and deploy Windows PCs (Mac computers a plus)
- Troubleshoot and resolve user technical issues (remote and onsite)
- Install, configure and maintain mobile devices - Android, iPhone
- Maintain inventory and relevant documentation

Systems Administration:

- Participate in deployments and rollouts of software and hardware
- Business Continuity Services: Assist with Backup and Security Operations
- Basic Network and Firewall Management
- Basic Client Management

**Skills**:

- Windows 10/11 (MacOS a bonus)
- Microsoft Office Desktop Applications
- Workstation hardware fundamentals
- Remote Support Tools and Ticketing Systems
- AntiVirus, AntiSPAM and AntiMalware Applications
- Microsoft 365 User Administration
- Experience installing and configuring printers, and other peripherals
- Mobile Devices iOS/Android
- Basic Windows Server 2016 + and Active Directory
- Basic Firewalls and VPNs
- Basic understanding of Backup Systems
- Basic understanding of Cloud-based storage solutions
- Basic understanding of Web Hosting (monitor, maintain and backup)

**Qualifications**:

- College/CEGEP/Vocational or Technical training
- Minimum 3 years of experience in a related field
- Microsoft certification is a plus

**Other requirements**:

- Some after-hours work will be required, though this is often scheduled in advance

**Job Type**: Full-time

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00-$70,000.00 per year

**Benefits**:

- Company events
- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
As we continue to work through the COVID-19 pandemic, PBNJ will follow the guidelines set out by the province of Ontario and Canada.

Application question(s):
Describe your troubleshooting process in BULLET POINT format.
- Consider the following hypothetical situation: A user has a printer plugged directly into their computer via USB cable. Yesterday, they were able to print without any issues, but today they are unable to print anything.

Describe your troubleshooting process in BULLET POINT format.
- Describe a data loss or a server outage scenario you have personally faced in the past, and how you were able to recover the information?

**Experience**:

- Microsoft 365: 2 years (preferred)
- Microsoft Windows Server: 3 years (preferred)
- End-user Technical Support: 3 years (required)

**Language**:

- English (required)

Work Location: In person


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