Av/vc Ops Technician

3 weeks ago

Toronto, Canada Milestone Technologies, Inc. Full time

**Company Overview**:
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

**Job Overview**:
Milestone Technologies is looking for a talented AV Technician to join our skilled Audio Visual team, serving local and global internal users. The AV/VC Ops Technician will be responsible for ensuring that day to day AV Operations are running like clockwork. This role will be responsible for vendor management, resolving hardware/software faults with AV systems, daily sweeps of conference rooms, event support, and special projects.

H**ow You Will Make An Impact**:

- Own day to day operations of AV, including logistic coordination of vendors
- Monitor break/fix requests and ticketing
- Maintain deployment of AV fleet, and own update timetables
- iPads
- Crestron Panels
- AV operated Apple Computers
- Educate end users on AV best practices
- Support live events and incoming event requests
- Serve as an escalation point to helpdesk/IT Technician(s)
- Proactively create and monitor system health dashboards across various AV services
- Work cross functionally with Helpdesk technicians in remote offices to coordinate testing and support of AV systems

**What You Will Need To Succeed**:

- 2+ years working with video conferencing hardware and familiar with standard platforms
- Google Meet, Zoom, BlueJeans, Teams
- 2+ years actively working in an environment where live productions were common
- Working knowledge of: Powerpoint, Keynote, Google Slides
- Customer service oriented
- Familiar with products from Extron, Crestron, BiAmp, ClearOne, Revolabs, Shure, Google
- Experience using live streaming video platforms such as Ustream
- Understanding of audio/video wiring, including cable limitations
- Computer troubleshooting experience
- A love of problem-solving and creating awesome, elegant solutions

**Compensation**:
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

**Our Commitment to Diversity & Inclusion**:

- At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success._
- Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees._
- We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you._
- This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site._

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