IT Technician

Rocket Science is an Emmy nominated boutique visual effects studio collaborating with filmmakers to create stunning visual imagery utilizing artistry, science and technology. Located in Toronto, Canada, notable credits include Eric Kripke’s Emmy nominated superhero series THE BOYS (Amazon), the epic video game adaptation HALO (Paramount +), Steve Blackman’s THE UMBRELLA ACADEMY (Netflix), and features such David Cronenberg’s CRIMES OF THE FUTURE and Noah Baumbach’s soon to be released WHITE NOISE (Netflix).

RSVFX is currently in production on Tim Burton’s WEDNESDAY (Netflix), Mike Flanagan’s Edgar Allan Poe adaptation THE FALL OF THE HOUSE OF USHER (Netflix), Rian Johnson’s POKER FACE and Rachel Morrison’s FLINT STRONG (MGM).

**_ Please note this job is an evening and overnight support role with some weekend support._**
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Following diagrams and written instructions to repair a fault or set up a system;
- Providing user support, procedural documentation and relevant reports;
- Supporting tickets and helpdesk requests
- Recording documentation and information accurately while producing reports
- Identifying potential issues and participates in problem solving and tool building activities, making required corrections
- Researching, testing and evaluating various software to enhance work productivity
- Render Wrangling is typically required into the evenings and on weekends depending on project demands.
- Ensuring overall render farm performance and efficiency, maximizing render farm’s resources

**Qualification Requirements**:

- Minimum 1 year experience in a IT Technician role
- Post-secondary education in Computer Science, Computer animation and/or Information Technology or equivalent professional experience
- Strong knowledge of PC hardware with a focus on visual/media systems
- Experience in relevant software packages including Maya, Houdini, Nuke, VRay, Redshift, Arnold and other industry-specific software is considered an asset
- Experience in Windows, Mac and Linux platforms and production management systems like Shotgun
- Excellent written and verbal communication skills
- Ability to take direction, work independently, multi-task and prioritize tasks
- Ability to analyze, problem solve and deliver tasks under tight deadlines
- Eligible to work in Canada

Rocket Science VFX is an equal opportunity company which values diversity in the workplace. We would be happy to accommodate individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation in order to participate in our recruitment process, please contact us to make your needs known in advance.
- Thank you for your interest in Rocket Science VFX. Please note that only those who meet the requirements will be contacted for an interview. No Phone Call Please. We are always interested in meeting motivated and talented artists._

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