Automotive Service Advisor/customer Service 1 Year

3 months ago


Niagara Falls, Canada Midas Niagara Falls Full time

Responsibilities:

- Manage and oversee the daily operations of the automotive service department
- Provide excellent customer service and ensure customer satisfaction
- Schedule and assign work to automotive technicians and service advisors
- Monitor and maintain inventory levels of automotive parts and supplies
- Ensure compliance with safety regulations and company policies
- Diagnose and troubleshoot automotive issues as needed
- Coordinate with vendors for the procurement of parts and supplies
- Handle customer complaints and resolve any issues in a timely manner
- Keep up-to-date with industry trends and advancements in automotive technology

Qualifications:

- Previous experience in automotive service management or a related field
- Strong knowledge of automotive systems, including transmission, brakes, suspension, and engines
- Excellent leadership and communication skills
- Ability to effectively manage a team of technicians and service advisors
- Proficient in using diagnostic tools and equipment
- Familiarity with cash handling procedures
- Knowledge of tire service, auto body repair, shocks/struts, air brakes, oil changes, diesel engine repair, and wheel alignment is a plus

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person



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