Service Advisor
2 weeks ago
**Job Overview**
**Duties**
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Assess customer needs by listening attentively and asking relevant questions to determine the appropriate services required.
- Prepare detailed service estimates and explain recommended repairs or maintenance services clearly to customers.
- Coordinate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Handle cash transactions accurately and efficiently, ensuring all payments are processed correctly.
- Promote additional services through effective upselling techniques, enhancing the overall customer experience.
- Maintain accurate records of customer interactions, service orders, and follow-up communications.
- Stay updated on dealership promotions, new products, and automotive repair trends to provide informed recommendations to customers.
**Qualifications**
- Previous experience in a customer service role within an automotive service environment.
- Strong knowledge of automotive repair processes and mechanical systems is needed.
- Proven sales skills with a track record of successful upselling in previous positions.
- Excellent communication skills with the ability to explain technical information in an understandable manner.
- Ability to handle cash transactions and maintain accurate financial records.
- A proactive approach to problem-solving with strong attention to detail.
- A team player who can work collaboratively with technicians and other staff members to ensure customer satisfaction.
Join our team as a Service Advisor where you can utilize your skills in customer service and automotive knowledge to make a positive impact on our customers' experiences
Pay: $22.00-$30.00 per hour
Expected hours: 44 per week
Additional pay:
- Commission pay
**Benefits**:
- Casual dress
- On-site parking
- Store discount
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
**Education**:
- Secondary School (preferred)
**Experience**:
- service advisor: 1 year (required)
- Customer service: 1 year (required)
Work Location: In person
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