Automotive Service Advisor

2 weeks ago

Niagara Falls, Canada Advantage Autopro Full time

Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our automotive service department. This is a full-time position with competitive pay and benefits.

**Duties**:

- Greet customers and assist them with scheduling appointments for automotive repairs and maintenance
- Listen to customer concerns and accurately document vehicle issues
- Provide customers with detailed explanations of recommended repairs and services
- Generate repair orders and communicate with technicians to ensure timely completion of work
- Upsell additional services or products that may benefit the customer's vehicle
- Maintain accurate records of customer interactions, transactions, and service history
- Handle cash transactions, including processing payments and providing change
- Coordinate loaner vehicles for customers when necessary
- Follow up with customers to ensure satisfaction and address any concerns or questions

**Experience**:

- Previous experience in a customer service role, preferably in an automotive dealership or repair shop
- Strong mechanical knowledge and understanding of automotive repair processes
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment

**Benefits**:

- Competitive pay based on experience
- Health insurance options
- Retirement plan
- Paid time off

**Job Types**: Full-time, Permanent

Pay: $16.71-$28.33 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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