Client Care Coordinator and Installer

3 weeks ago

Vancouver, Canada CDI Spaces Full time

CDI Spaces is looking for an experienced Client Care Coordinator and Installer to join the team Are you great with customer service, love building furniture for projects on time and on budget, and want to work on a dynamic team? Do you love ensuring customers receive exactly what they ordered on time and with perfect delivery?

If this sounds like you, please apply

**Roles and Responsibilities**:

- Install and Deliver furniture.
- Review incoming loads and determine if manpower needs are met, help offload incoming shipments, inspect for damage, and submit claims as needed.
- Confirm and coordinate products for outgoing loads.
- Ensure H&S needs are met and replenish goods as required.
- Ensure an accurate inventory of all stock and give figures to management monthly.
- Coordinate delivery dates with clients and ensure every delivery is booked and paperwork prepared.
- Review the schedule and confirm all POD's and Def are filed and processed.
- Ensure every delivery is booked and paperwork is prepared.
- Run reports to ensure all products have been received, delivered, or scheduled.
- Complete deliveries in alignment with the CDI Installations Service Expectations.

**Required Experience**:

- High School Diploma required; Post-Secondary Diploma preferred.
- 5+ years experience in scheduling and client care
- Furniture Installer experience required
- Class Five Driver's license
- Excellent in MS Office Suite.
- Skills in estimation and reading furniture layouts and drawings is an asset
- Excellent verbal and written communication
- Excellent interpersonal skills
- Highly organized and detail orientated

**Qualities and Attributes**
- 100% client-focused; always looking to create a WOW experience for clients
- Team player - ready and willing to go above and beyond to support others on the team
- A can-do person - you are always looking for solutions.
- Glass half full - you see the positive side of life and think the best about others.
- Results-oriented - you love getting things done and crossing things off your list.
- Detail-orientated - people come to you to proofread things and organize parties.
- Self-starter - you are accountable for your work and take pride in delivering quality work every single day.

**What you can expect from us**
- Competitive salary - Based on experience, skills, and education.
- Support for work-life balance - 3 weeks vacation, birthday flex day, and performance-based earned time off.
- Core Health Benefits - 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
- Longevity Rewards - You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
- Tailor-fit workspace - We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
- Inclusive and family-oriented work environment - You will build meaningful relationships with people who genuinely want to help you succeed.

CDI Spaces is a leader in providing furniture solutions and space design for educational institutions and corporate workspaces. We pride ourselves on our ability to assist our clients with tailor-fit solutions that support learners, educators, and workers to be productive, engaged, and successful.

Working with the team at CDI Spaces is fun, productive, and challenging in all the right ways. We have a great work environment with smart and friendly colleagues, celebratory lunches, and a fantastic space with the latest innovative furniture solutions and trendy space design to foster connection, collaboration, and creativity. After all, designing and building spaces is what we do. Let’s do great things together; please apply

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