IT Support Administrator

6 months ago

Mississauga, Canada CAE Full time

**Role and Responsibilities**

**JOB TITLE**:IT Support Administrator

**DEPARTMENT**: IT

**LOCATION**: Toronto, Canada

**REPORTS TO**: IT Leader - Americas, Civil

** This position is 100% on-site, and is based in Toronto **

**POSITION INTRODUCTION**:
Are you eager to dive into the dynamic world of IT within the thriving Aviation/Technology sector?

CAE presents an enticing opportunity for an IT Support Administrator based in Toronto, Canada.

We're on the lookout for a dedicated individual to join our IT Support operations team in a full-time capacity at the CAE Training Centre.

***:
Under the guidance of the IT Leader, you'll integrate into the CAE IT Operations & Infrastructure Team, primarily providing first-line IT Support to our staff in Canada.

This role offers an excellent opportunity to engage with diverse technologies, including Windows 11, Windows Server, SharePoint, Active Directory management, Office 365 Apps, Finance & CRM systems, among others.

**RESPONSIBILITIES**
- Configure, deploy, and relocate corporate IT hardware and software.
- Facilitate onboarding and offboarding processes for personnel.
- Maintain IT assets in the database and log incidents in the IT Service Management system (BMC Helix).
- Provide support for MS Office products, Windows 10/11 Enterprise, and other apps remotely and in person.
- Assist CAE instructors in resolving classroom issues.
- Contribute to exciting new projects by deploying innovative software and hardware solutions.
- Collaborate with IT teams worldwide across different time zones.
- Core working hours: 8am-5pm, Mon-Fri, with occasional out-of-hours work.
- Travel to other CAE offices may be required.

**REQUIREMENTS**
- 1-3 years of experience in IT Support/Helpdesk or similar roles (Recent IT graduates without experience will also be considered).
- Proficiency in written and verbal English.
- Exceptional communication and customer service skills.
- Strong analytical and troubleshooting abilities.
- Self-motivation and the ability to work independently.
- Quick learning aptitude in a fast-paced environment.
- Excellent attention to detail and organizational skills.
- Patience, stress tolerance, and multitasking capabilities.
- Technical proficiency in IT Infrastructure, including laptops, mobile devices, Windows Operating Systems, and MS Office packages.
- Technical school, IT degree, or equivalent experience.

**About CAE**:
At CAE, we're pioneers in merging digital and physical realms to foster a safer world. Our mission is to be the premier global partner in civil aviation, defense and security.

By revolutionizing training and critical operations with immersive digital solutions, we elevate safety, efficiency, and readiness.

Join us at the forefront of digital immersion, shaping a safer tomorrow.

LI-CL1

**Position Type**

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

**Equal Employment Opportunity**

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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