Student Central Assistant

4 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
**Responsibilities**:

- Qualifications**Education**:
- University degree
- Experience:
- 2 years’ customer service experience
- 1 year of administrative experience, preferably in higher education setting
- Knowledge, Skills & Abilities:
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
- Knowledge of the services provided by the Office of the Registrar and an understanding of the structure of the University environment (e.g., programs, Faculties, services and requirements)
- Ability to know when to consult a Manager on questions and complex situations
- Excellent verbal and written communication skills and confidence dealing with a variety of people and situations
- Ability to work in a manner that is compliant with confidentiality requirements
- A strong record of teamwork with the motivation and ability to work independently with little supervision
- Ability to understand customer needs and expectations and provide excellent customer service to directly and indirectly satisfy expectations, especially when faced with upset clients, sensitive and confidential situations
- Initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area
- Strong attention to detail with an ability to process information with high levels of accuracy
- Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions
- Ability and willingness to stay abreast of technological developments and adapt to new policies and procedures
- Demonstrated ability to work independently and take initiative and follow through on work assignments and take on new projects

**Why Western?**:
**Background Checks**:
While transcripts are not required for the interview, they are mandatory prior to any offer of employment.

Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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