Summer Student Iii

2 weeks ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
**Undergraduate Services Office**

The Undergraduate Services Office strives to deliver services and support to all undergraduate students in the Faculty of Engineering. We are here to assist in all matters of student life and will help with any concerns our students may have. The Associate Dean (Undergraduate Studies) and Academic Counsellors are accessible through this office and are committed to help in the success of our students. Our goal is to provide, in a timely manner, comprehensive, informed and confidential support to all undergraduate engineering students.

**Responsibilities**:

- The Summer Student 3 - Smart Start & Registration Support will help facilitate the running of the Smart Start courses for incoming and progressing students. The incumbent will support for student registration by providing instructions for registration processes in the Faculty of Engineering, specifically assisting the second year students through the registration processr. The summer student will also support the the Wellness Counsellor in developing online, hard copy and presentation materials for the upcoming academic year to support Engineering student wellness. The Summer Student will:
- Focus on INCOMING student SmartStart course (SmartStart I) and/or PROGRESSING student SmartStart course (SmartStart II)
- Course site maintenance and set up
- Learner engagement; help answer student feedback/inquiries via LMS messages and forums
- Provide and/or coordinate student body input
- Moderate chat in synchronous sessions
- Work with Student Learning Coordinator, 1st year instructors and other stakeholders to create/update/support WE SmartStart modules
- Collect on-going feedback and suggestions for improvements to course content from student participants and faculty members
- Help produce reports on student engagement and impact of course on academic success
- Work with the Engineering Wellness Counsellor to develop wellness materials for the 2023/2024 academic year
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation

**Qualifications**:

- Education:
- 2 years of post-secondary education, and be a student returning to studies in the fall
- Preferred:
- Working towards undergraduate degree in Engineering

**Experience**:

- Previous directly related experience
- Preferred:
- 1 year administrative experience
- Skills, Abilities & Expertise:
- Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Demonstrates integrity and works in accordance with Western’s policies and procedures
- Ability to multi-task and maintain an organized and effective personal work environment
- Computer skills with Microsoft Office, with the ability to learn and use new software programs as required
- Experience building or maintaining websites and web content is an asset
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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