Specialist Client Technical Support

3 weeks ago


Montréal, Canada ADP Full time

**TITRE DU POSTE : Spécialiste du soutien technique à la clientèle**

**HORAIRE : Du lundi au vendredi, de 7 h 30 à 18 h (HE)**

**PROFIL DU SERVICE**:
L'équipe du soutien technique à la clientèle offre du soutien aux clients internes et externes. Son rôle est d'aider les clients qui éprouvent des difficultés techniques avec les produits d'ADP partout au Canada. Cette équipe trouve des solutions efficaces et rapides qui permettent aux clients de travailler facilement avec nos produits.

**RÉSUMÉ DU POSTE**:
**RESPONSABILITÉS**:

- Offrir un soutien technique efficace et rapide aux clients relativement aux plateformes d'ADP, notamment les logiciels clients, le matériel informatique, les bases de données et les communications de données. Comprend la communication avec les clients à partir d'un centre d'appels téléphoniques, des communications écrites et des visites sur place.
- Installer les produits logiciels d'ADP Canada chez le client conformément aux exigences en matière de logiciel et de matériel informatique d'ADP Canada.
- Contribuer à l'analyse des problèmes éprouvés par les clients en ce qui concerne les nouveaux logiciels lancés par ADP Canada et les procédures connexes, et effectuer des simulations s'y rapportant.
- Analyser les problèmes génériques réseaux et clients-serveurs (problèmes types non exclusifs) qui ont une incidence sur les logiciels d'ADP Canada, et en faire le compte rendu au client.
- Administrer et gérer les certificats numériques des clients et des associés, et rechercher la cause des problèmes d'accès liés aux certificats.
- Interagir avec les équipes de soutien technique de deuxième et de troisième niveaux afin de résoudre les problèmes des clients.

**COMPÉTENCES - Connaissances, expérience et compétences requises**:

- **Bilinguisme (anglais et français).**:

- Au moins 2 années d'expérience pertinente en informatique ou dans un domaine technique connexe.
- Expérience antérieure en soutien technique.
- Excellente connaissance des systèmes d'exploitation clients Microsoft (Windows 7, Vista, Windows XP) et connaissance pratique des systèmes d'exploitation Microsoft Server (2000, 2003, 2008).
- Connaissance des technologies de bases de données (SQL/Sybase, Oracle), des navigateurs Web (Internet Explorer) et des technologies connexes.
- Aptitude démontrée à assurer une excellente expérience client.
- Excellentes aptitudes interpersonnelles, capacité de communiquer efficacement à l'oral et à l'écrit, et habileté à prioriser les tâches dans un ordre logique. Aptitude à travailler seul et en équipe.
- Grandes capacités analytiques.

**Atouts**:

- Diplôme d'études collégiales/postsecondaires en informatique ou dans un domaine technique connexe.
- Expérience antérieure en service de soutien.
- Volonté et désir de se tenir au courant des dernières technologies en apprenant de nouvelles techniques et méthodes par l'intermédiaire de recherches et de formations continues.

Veuillez prendre note que toute offre d'emploi est conditionnelle à une vérification des antécédents, y compris la vérification des antécédents judiciaires.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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