Customer Service Advisor

2 weeks ago


Victoria, Canada Esso Car Clinic Full time

**Who we are**:
The Esso Car Clinic is looking for a full time (Mon-Fri) service advisor to join our solid, friendly team at a busy, fast-paced facility. The Esso Car Clinic has been a staple on Vancouver Island for 50+ years, providing honest and professional general vehicle maintenance, while also providing amazing customer service.

**Who we are looking for**:
**Responsibilities**:

- Provide exceptional customer service with above par communication
- Estimating the cost and time needed for a wide range of repairs
- Answer all incoming call in a timely manner
- Answering customer inquires, either in person or on the phone
- Develop repair estimates by taking the cost of materials, supplies, and labor into consideration
- Prepare repair orders by detailing the vehicle’s problems or symptoms for technicians to repair
- Test-driving vehicles to confirm the customers’ vehicle is repaired as needed
- Maintaining automotive records by keeping track of problems and corrective actions
- Accurately detailing to customers the service that was completed, and advising customers on potential repairs needed to be done in the future
- Provide customers with alternate options for vehicle servicing (i.e: sourcing out parts)

**Job Requirements**:

- Ability to lift heavy objects (40-60lbs)
- Ability to multitask in a fast paced environment and meet tight timelines
- Ability to drive standard/manual vehicles preferred.
- Valid BC drivers license
- Automotive service industry knowledge and experience (1 year preferred)
- An understanding and knowledge of the mechanical components of automobiles
- Impeccable attention to detail
- Ability to work in a fast-paced environment and adapt to rapidly changing demands
- Capable of working under pressure with the ability to multitask and meet tight deadlines
- Excellent verbal and written communication skills
- Aptitude for problem solving and resolution
- Strong computer skills
- Patience with customers who may not have any knowledge on how vehicles work

**Salary**: $21.00-$26.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V8P 1A5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Automotive Service Advisor: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person


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