Customer Service Coordinator

3 weeks ago


Victoria, Canada Harris Victoria Chrysler Full time

Customer Service Coordinator

Are you great with people? If providing exception customer service is your dream job or you already have a forward-facing customer service job, then we want to meet you

The Harris Auto Group is looking for a **Customer Service Coordinator** to join our Sales and Service Team at Harris Victoria Chrysler There are lots of duties, but you can handle that, because you are a multi-tasking wizard, right? So don’t be afraid of the long list of duties and responsibilities. We can get you there.

**What you will be doing**:

- Work with the Service and Sales teams to create a process that ensures vehicles are ready when promised, guests have been contacted and pick ups have been scheduled appropriately.
- Regular contact with guests through out the process to ensure they have been updated with information.
- Review surveys with guests and expected outcomes.
- Oversee a strategy to continuously engage customers, provide outstanding customer experiences to drive referral and repeat business; follow up with guests for deferred or declined services.
- Training with OEM courses including CSI Coordinator and Service Advisor.
- Ensures that every customer is satisfied with the service and repair of their vehicle.
- Establishes procedures for addressing customer concerns or complaints promptly.
- Work with department Managers to resolve open concern cases.
- Support a team environment.
- Maintains both professional behavior and appearance.

**What you bring**:

- Ability to resolve customer concerns in a positive timely manner.
- 2 or more years in a forward facing customer service environment
- Excellent communicator with exceptional oral and written skills; you can talk to anyone
- Able to effectively present information to customers, and colleagues
- **Driven** to provide an outstanding customer experience
- Positive and Upbeat personality; your smile is contagious
- Willing to develop expert service product knowledge and understanding of regulations required in the Automotive Industry including OEM warranty policies and procedures; don't worry, we got you on this
- Computer proficient is a must.

We have a great bunch of people to work with, and a benefits plan of course. If this job sounds like you, send your resume with a cover letter by August 31, 2023.

**Salary**: $19.00-$23.00 per hour

**Benefits**:

- Dental care
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Do you live in Victoria, Langford or surrounding area?

Work Location: In person



  • Victoria, Canada Harris Victoria Chrysler Full time

    Customer Service Coordinator Are you great with people? If providing exception customer service is your dream job or you already have a forward-facing customer service job, then we want to meet you! The Harris Auto Group is looking for a **Customer Service Coordinator** to join our Sales and Service Team at Harris Victoria Chrysler! There are lots of...


  • Victoria, Canada Alliance Mobility Solutions Full time

    Our company is looking for a Service Coordinator who will be responsible for dealing with customers for their vehicle service related tasks. You will be handling incoming phone calls and scheduling appointments, creating work orders and working with Technicians to ensure jobs are completed on time. You will work with office staff to create estimates,...


  • Victoria, Canada Alliance Mobility Solutions Full time

    Our company is looking for a Service Coordinator who will be responsible for dealing with customers for their vehicle service related tasks. You will be handling incoming phone calls and scheduling appointments, creating work orders and working with Technicians to ensure jobs are completed on time. You will work with office staff to create estimates,...


  • Victoria, Canada ROBBINS PARKING SERVICE Full time

    Robbins Parking Service is excited to be recruiting for a full time position as a Customer Service Representative at our Head Office in Downtown Victoria. Robbins Parking Service is a Vancouver Island based company which was established in 1958 and has grown to become the Islands leading parking solutions provider. As a company we have experienced a lot of...


  • Victoria, Canada Silver Threads Service Full time

    Silver Threads Service is seeking a Food Services Coordinator responsible for the daily operation of the Silver Spoons Café in our 55+ Centre. This includes Daily soup and sandwich lunches, selling frozen meals, and supporting Food Security Programs. Duties include menu planning, costing, food preparation, and customer sales and service. The Coordinator...


  • Victoria, Canada Enrollment Resources Inc. Full time

    **Customer Success Coordinator** Enrollment Resources Inc. Enrollment Resources is a leading innovator in the Career Education Sector dedicated to providing the best cost per start and ROI with our _Virtual Adviser_ lead capture platform - which is the only software that converts more traffic into highly engaged prospects that become students. Founded in...


  • Victoria, Canada Comfort Keepers Full time

    **Customer services Specialist** - **Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team!**_ This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise. The Business Development function...


  • Victoria, Canada Comfort Keepers Full time

    **Are you a people person with a strong desire to make others happy? Comfort Keepers wants you to join our team!** This role supports the functions of Business Development (BD), Marketing, and Client Relations of Comfort Keepers, while working under the direction of the Franchise. The Business Development function includes managing all aspects of the sales...


  • Victoria, Canada Tom's RV Service & Supplies Ltd Full time

    Tom's RV Service & Supplies Ltd is a locally owned company. Currently we are seeking a full time, long term Customer Service and Parts Representative to add to our team. The Customer Service and Parts Representative should be the first and lasting impression our customers will experience and therefore does everything with a consistent focus on exceptional...

  • Customer Service

    3 days ago


    Victoria, Canada Tom's RV Service & Supplies Ltd Full time

    Job Overview: Tom's RV Service & Supplies Ltd is a locally owned company. Currently we are seeking a full time, long term Customer Service and Parts Representative to add to our team. The Customer Service and Parts Representative should be the first and lasting impression our customers will experience and therefore does everything with a consistent focus on...


  • Victoria, Canada Canadian Linen and Uniform Service Full time

    **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...

  • Clk 12r

    1 month ago


    Victoria, Canada BC Public Service Full time

    Posting Title- CLK 12R - Branch Coordinator- Position Classification- Clerk R12- Union- GEU- Work Options- Hybrid- Location- Victoria, BC V9B 6X2 CA (Primary)- Salary Range- $52,803.18 - $59,607.79 annually- Close Date- 8/28/2023- Job Type- Regular Full Time- Temporary End Date- Ministry/Organization- BC Public Service -> Ministry of Finance- Ministry Branch...


  • Victoria, Canada Troy Life & Fire Safety Ltd. Full time

    We are hiring a contract **Service Coordinator/Scheduler** for our **Victoria, BC **branch! **Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. Proudly Canadian, we are an employee owned company with over 1000 people in 28 locations coast to coast. An...


  • Victoria, Canada Harris Victoria Chrysler Full time

    Customer Service Coordinator Are you great with people? If providing exception customer service is your dream job or you already have a forward-facing customer service job, then we want to meet you! The Harris Auto Group is looking for a **Customer Service Coordinator** to join our Sales and Service Team at Harris Victoria Chrysler! There are lots of...

  • Customer Service Rep

    2 weeks ago


    Victoria, Canada Canadian Linen and Uniform Service Corp Full time

    **WHO WE ARE** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Service Coordinator

    1 month ago


    Victoria, Canada Melanie Lyne Full time

    Role Summary The Laura Canada Service Coordinator assists with the management of merchandise in every way, including receiving, visual merchandising, window display, markdowns, cash desk and preparing outgoing merchandise. Provides exemplary service to all customers. Critical Functions 1. Customer Service - Provides exemplary customer service at cash...


  • Victoria, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and our future growth. We encourage those with the required...


  • Victoria, Canada Camosun College Full time

    **GENERAL STATEMENT** Reporting directly to the Manager, Bookstore, the Coordinator, Retail Services ensures and supports the effective provision of assigned retail services that support the academic mission of the college, contribute to the positive student experience, offer adequate products and services to the community and yield financial contribution....


  • Victoria, Canada Convoy Supply Full time

    **CUSTOMER SERVICE SPECIALIST** Position Summary If you know anything about the construction business, you know that getting the right products to the right site on time and safely is the benchmark of success. It is both challenging and rewarding work. We are Team Convoy, we are a distributor of construction materials, we supply roofing, building envelope...


  • Victoria, Canada Ralmax Full time

    **_This is a Seasonal Position_** This role is a “first impression” role. The CSR member is often the first contact that a passenger has with Victoria Harbour Ferry. The first impression must always be the “first/best” impression of the company. The position requires a dedicated, loyal and self-motivated individual. **DUTIES AND...