Customer Relations Advisor

3 weeks ago


Victoria, Canada BC Ferries Full time

Job Description:
**CUSTOMER RELATIONS ADVISOR - Full Time**

Victoria

You have a passion for conflict resolution, you excel when working under pressure, and your goal is customer satisfaction.

Working as part of a dynamic, customer-focused team, you are responsible for coordinating, developing and responding to customer feedback on behalf of the company. You also provide backfill relief and work as an integral part of the Operations Security Centre (OSC) team, responsible for managing external communications during peak travel periods and providing operational updates to the Customer Service Centre. You assist in development and dissemination of customer service messaging to relevant departments to ensure consistent communication of company initiatives.

You are responsible for the flow of incoming and outgoing customer correspondence; developing and implementing policies and guidelines; and providing analysis and reporting of customer issues and trends. You play a pivotal role in the improvement of our customer’s experience and provide management with recommendations for change.

You bring a post secondary education in conflict resolution, public relations, journalism, communications or business administration, along with 2 to 3 years experience working in a customer relations type role. You have experience preparing written and providing oral responses to external stakeholders on behalf of an organization, and demonstrate strong leadership through your reliable performance and positive interaction with others.

**Join us**
- "We connect communities and customers to the people and places important in their lives”_
- At BC Ferries, our employees are our most important assets in delivering on our commitment to customer safety, service and satisfaction. We offer a unique West Coast working environment with diverse challenges and opportunities. Whether your goal is to work behind the scenes, onboard our ships, or within our land based operations, you are a key contributor to the BC Ferries team. _
- With 47 ports of call and around 500 sailings every day, BC Ferries is the largest independently-owned ferry company in the world. Dedicated to safety, excellence, innovation, and people, we are committed to continuously improving the west coast travel experience of our customers. _
- We appreciate the interest of all applicants; however only those selected for an interview will be contacted._



  • Victoria, Canada Stantec Full time

    Indigenous Relations Advisor - ( 230001GJ ) **Description** Join Stantec’s Project Services team within our Transportation Business Line where we deliver projects that create great places and connections to keep goods, services, and people moving. Working within large, integrated multi-disciplinary teams we provide project delivery solutions that fit our...


  • Victoria, Canada Island Health Full time

    **Job Description**: In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Media &...

  • Financial Advisor

    1 month ago


    Victoria, Canada Island Savings, a division of First West Credit Union Full time

    We are currently seeking a Financial Advisor to join our team. The Financial Advisor provides exceptional customer service to current and potential members by offering a full range of deposit/investments and complex lending services. The Financial Advisor identifies member life stage cycle and provides solutions to financial needs, and/or refers member to...

  • Service - Advisor

    1 month ago


    Victoria, Canada Campus Auto Group Full time

    The Campus Auto Group is attuned to the needs of the local community. We have grown into one of Vancouver Islands largest auto groups, but we operate like a small-town local business. We encourage career growth and personal development within our company. We are looking for individuals who can contribute to our business operations today and towards our...


  • Victoria, Canada Duncan Chrysler Dodge Jeep Ram Ltd. Full time

    **Duncan Chrysler Dodge Jeep Ram **has a new opportunity for a **Service Advisor **to join our team! Service Advisor’s are at the frontline of the Duncan Dodge service department. Service advisors are the liaison between customer and service technician. Assisting customers in determining any problem areas with their vehicles while providing accurate...

  • Mortgage Advisor

    21 hours ago


    Victoria, Canada Scotiabank Full time

    Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job : As a Home Financing Advisor (Mortgage Advisor) you will be responsible for maximizing the development of residential mortgage business from third party referral sources such as real estate agents, lawyers, financial planners, and...

  • Beauty Advisor

    1 day ago


    Victoria, Canada London Drugs Limited Full time

    **Beauty Advisor Needed** Is your interest in beauty and health more than “skin deep”? Do your friends and family members ask you for cosmetics advice? Are you up-to-date with the latest beauty trends and products? Do you like meeting new people, and helping make their outer beauty shine as brightly as their inner beauty? If so, you could be just the...


  • Victoria, Canada Capital Regional District Full time

    **Capital Regional District** **Human Resources Advisor**: **Position Purpose** The Human Resources (HR) Advisor provides technical, consultative, and advisory services and support for the HR functions and programs of the Capital Regional District. The Advisor is responsible for a variety of data administration including updating and maintaining confidential...


  • Victoria, British Columbia, Canada SportChek Full time

    About Us Sport Chek is Canada's retail health and wellness destination for everyone that wants to look, feel, and perform well. Our role is to help motivate Canadians to get moving and help them achieve their wellness goals.Job Description As an Advisor Lead at Sport Chek, you will engage customers and employees with your positive and helpful attitude. You...


  • Victoria, Canada PSD Full time

    PSD Citywide is a full-service firm offering research, consulting services and software to the North American public sector market. Our client base includes hundreds of small, mid-sized, and large municipalities from across North America, provincial/state and federal government agencies, and private sector entities. We are an industry leader that specializes...

  • Service Advisor

    1 month ago


    Victoria, Canada Midas Colwood Full time

    At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. **Responsibilities** The Service Advisor supports the Shop Manager in the optimization of the shop’s retail sales and...

  • Insurance Advisor

    17 hours ago


    Victoria, Canada Westland Insurance Full time

    Insurance Advisor Victoria (Colwood), BC, 1910 Sooke Road #104, Victoria, British Columbia, Canada Req #2993 Wednesday, May 8, 2024 We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in  Colwood , BC.  Do you love...

  • Insurance Advisor

    4 weeks ago


    Victoria, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor in Victoria at our Uptown office. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a...


  • Victoria, Canada Grouw Solution ORG Full time

    **Benefits of working with us**: - Hybrid office with remote flexibility - Weekly Pay and Uncapped Commission - $60k plus first year average income - Residual Income - Exceptional commission rates - Trips, Training Incentives/Events and other benefits - Paid Training **What are we looking for from you?** - Strong communication and interpersonal skills - A...

  • Insurance Advisor

    1 month ago


    Victoria, Canada Seafirst Insurance Full time

    Searching for a new Insurance opportunity? Look no further! SeaFirst Insurance Brokers are insurance specialists. Our rapidly growing company has been providing our clients with the finest in general insurance services for over 40 years and are proud to be the largest general insurance brokers on the Saanich Peninsula, with offices in Brentwood Bay,...

  • Parts Advisor

    1 month ago


    Victoria, Canada GALAXY RV Full time

    Galaxy RV is a divison of Galaxy Motors (1990) Ltd. We are a growing business who has 5 Automotive dealerships and 3 RV locations. We are looking for an experienced Parts Advisor for our Langford RV location. Seeking a person who can contribute to our operations and into our future growth. As our Parts Advisor you will be passionate about being part of a...


  • Victoria, Canada TEE100 Group Full time

    If you're looking for the typical clock in clock out job this is not going to be it. We'll teach you leadership, let you practice business process management and help you advance your career. Our Client Relationship Managers have the unique opportunity to earn consistent weekly and generous monthly bonuses. We need hustlers. Our CRM’s quickly grow within...

  • Parts Advisor

    1 month ago


    Victoria, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...


  • Victoria, Canada Suburban Motors Full time

    _**Hiring: Service Advisor**_ - **We Are Recruiting a Full-Time Automotive Service Advisor**_ Suburban Motors requires a results oriented _**Service Advisor **_to join our quality team. This is a full-time position located in Victoria, BC. **Principal Duties**: - Manages customer requests for maintenance and repairs; - Provides excellent customer...


  • Victoria, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...