Business Systems Analyst

1 month ago

Waterloo, Canada University of Waterloo Full time

Overview:
The Business Systems Analyst (Analyst) provides functional business analysis and project leadership in systems development related to student information systems and integrations of the University, while supporting major, more complex business processes. There are several critical aspects of support including provision of accurate and timely data to support the Registrar’s Office units and staff and faculty to facilitate and enhance decision-making, strategic planning, and communications. This role is forward looking and is regularly assessing the current and future technology needs of RO stakeholders in order to meet and exceed their expectations.

**Responsibilities**:
Functional Knowledge and Leadership in Business Analysis and Development
- Provides business analysis for new problems or changing processes (may be introduced by legislative or policy changes)
- Works closely with stakeholder groups (faculty, staff, students) to understand and interpret diverse requirements for new developments and/or improvements to existing processes; stakeholder needs are often conflicting requiring careful facilitation and negotiation
- Identifies and/or verifies user needs; creates user stories and test scenarios for large development projects, interpreting requirements, fit/gap analysis
- Undertakes research of new tools and functionality to support registrarial activities across the campus, including student self-service; engaged with implementation of these tools (setup/configuration, development, analysis and forecasting, testing, training, document findings)
- Functional leadership for system upgrades, enhancements, and fixes—research, identification of test scenarios, and quality assurance—and assuring that stakeholder needs are met
Expertise, Guidance and Leadership in Complex Processes and Operations
- Source of expertise and technical support on student information systems and related or integrated systems
- Liaises with stakeholders from various departments, user groups and downstream partners across campus such as Faculties, Graduate Studies and Postdoctoral Affairs, Centre for Extended Learning, IAP, Finance, Cooperative Education, Housing, and many others, as well as Registrar’s Office staff
- Responsible for configuring/setup of and facilitation of complex processes that frequently require manual adjustments, including validation change management, and optimization of large processes Accountable for system configuration, maintenance and functional setup
- Responsible for understanding the implications of security as related to developments
- Identifies errors, trouble-shoots, and problem-solves related to processes and functionality within the system

Client Relationships and Support
- Builds and maintains effective working relationships with stakeholders within the RO and across campus, often acting as a liaison between functional and technical requirements
- Monitors relevant business processes and stakeholder use of systems to identify opportunities for business process improvements
- Develops and maintains technical and business procedures and documentation; ensuring adherence and necessary adjustments due to policy changes (eg. Internal, external (eg. Ministry))
- Plans and delivers training workshops to both internal and campus wide staff
- Responsible for monitoring accuracy of system coding and business processes of existing practices
- Participates in various working groups and project teams, frequently including IST, GSPA, CEL, and Finance, as a partner in service excellence; in this context, seeks opportunities for shared services, collaboration, efficiency, and support

Data Analysis, Interfaces and Reporting
- understand protocol and governance around data and releasing data
- Delivers approved ad hoc data as requested (e.g., research requests from faculty, Office of Research, external parties)
- Accountable for accuracy and integrity of data interfaces with internal and external systems, including functional analysis, maintenance, and support (e.g. LEARN, Waterloo Works, document management system, OUAC, government student aid)
- Liaise with various stakeholders related to portfolio data and process accuracy (e.g., Registrar, Associate Registrars, Faculties, Associate Deans, high school guidance counsellors, OUAC and Ministry staff)
- Solid understanding of relational database structure and definitions and understanding of changes required due to policy

**The Analyst may be assigned a primary portfolio from among the following major processes and groups and will gain knowledge and expertise in other areas to support business needs and cross-functional projects and initiatives**:
Records
- Accountable for activities, setup, guidance and coding related to complex business processes (eg. academic progression)
- Serve as resource and guidance for records functionality (eg. Course enrollment, term activation etc) in partnership with operations, scheduling and records staff wit

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