National Accounts Coordinator

2 months ago

Cambridge, Canada Troy Life & Fire Safety Ltd. Full time

Our team is growing again **Troy Life & Fire Safety Ltd.** is recruiting for a **National Accounts Coordinator** to join our Cambridge, ON branch.

**Responsibilities**:

- Assist in new account set-ups and roll out
- Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking
- Be responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
- Establish, develop and maintain business relationships with internal and external customers
- Participate in analyzing accounts in order to develop more streamlined operational procedures
- Process and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreements
- Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
- Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
- Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
- Support, identify and manages customer expectations
- Complete investigation and follow through of any customer challenges with appropriate departments/personnel
- Perform various administrative duties as required

**Qualifications**:

- Minimum 3 years customer service experience
- Bilingual in French and English would be considered an asset
- Preferred experience with coordination
- Ability to multi-task and work independently
- Effective communicator with efficient organizational skills
- Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
- Highly motivated and proactive

**Why Work with Troy?**

**Troy Life & Fire Safety Ltd. **is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

**Troy Life & Fire Safety Ltd. **offers an excellent compensation package, and a comprehensive benefits program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
- Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005._

**Job Types**: Full-time, Permanent

**Salary**: From $48,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Experience**:

- coordination: 2 years (preferred)

Work Location: In person

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