National Accounts Coordinator

4 days ago

Cambridge, Canada Troy Life & Fire Safety Full time

Responsibilities:

Assist in new account set-ups and roll outProvide on-going customer account support and monitors general account activities from invoicing to service calls to issue trackingBe responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationallyEstablish, develop and maintain business relationships with internal and external customersStay on top of daily communication with internal/external customers via phone and emailParticipate in analyzing accounts in order to develop more streamlined operational proceduresProcess and verify the accuracy of orders/contracts from customers utilizing the organization’s internal technology system(s) and customer’s service agreementsInitiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and filesCommunicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a wholeBe responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activitiesSupport, identify and manages customer expectationsComplete investigation and follow through of any customer challenges with appropriate departments/personnelPerform various administrative duties as required

Qualifications:

Bilingual in French and English would be an assetMinimum 3 years customer service experiencePost-secondary education in Business Administration or a related field preferredAbility to multi-task and work independentlyEffective communicator with efficient organizational skillsExperience with managing customer accounts in a complex environment Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an assetHighly motivated and proactive

Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program and apid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

**Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

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