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Strategic Account Coordinator

7 months ago

Cambridge, Canada Fire Safety and Protection Full time

**About US**

As a **Strategic Account Coordinator**, you will play a crucial role in supporting our Sales Director and ensuring smooth operations for our key accounts. Your responsibilities will involve coordinating with various teams, maintaining accurate records, and providing exceptional customer service. If you thrive in a dynamic environment and have excellent organizational skills, we encourage you to apply.

**Responsibilities**:
**Account Setup and Rollout**:

- Assist the National Account Manager in setting up new accounts and facilitating their smooth rollout.
- Collaborate with internal teams to ensure a seamless transition for new clients.

**Customer Support and Complaint Handling**:

- Address customer inquiries, concerns, and complaints promptly and professionally.
- Strive to exceed customer expectations and maintain positive relationships.
- Assist with quoting smaller quick-turn inside sales quotes.

**Database Management**:

- Maintain a comprehensive customer database using spreadsheets.
- Ensure accurate and up-to-date information on account details, contacts, and interactions.
- Update customer dashboards or other client reporting.

**Standard Operating Procedures (SOPs)**:

- Regularly review and update customer SOPs to ensure accuracy and compliance.
- Communicate any changes to relevant stakeholders.

**Liaison with National/Strategic Accounts**:

- Act as the primary point of contact for our national and strategic accounts.
- Coordinate with property managers and other key contacts within these accounts.

**Monthly Inspection Work Orders**:

- Release and manage monthly inspection work orders for assigned accounts.
- Ensure timely execution and follow-up.

**Collaboration with Branches**:

- Liaise with branches within Global Building Facilities (GBF) to confirm schedule dates and address inspection deficiencies.
- Facilitate efficient communication and resolution.

**Data Management**:

- Maintain accurate records on spreadsheets related to inspections, service orders, and quotes.
- Quote deficiencies promptly based on inspection reports.

**Supplier Coordination**:

- Reach out to GBF suppliers to obtain pricing and quotes for repairs or deficiencies.
- Collaborate with the GBF sales department as needed.

**Work Order Management**:

- Enter work orders as required, ensuring timely processing.
- Release purchase orders (POs) upon receipt and update work orders accordingly.

**Feedback and Prioritization**:

- Gather and communicate customer feedback to the National/Strategic Account Manager.
- Prioritize tasks effectively to meet deadlines.

**Qualifications**:

- Degreed in business, marketing, or related degree, or equivalent relevant industry experience.
- Strategic Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Attention to Detail: Thoroughness in maintaining accurate records and following procedures.
- Multitasking: Comfortable handling various responsibilities simultaneously.

**Core Values**:
Fair - Fair and Professional with customers and each other.

Safe - Safe in everything we do.

Accountable - Accountable for continuous improvement.

Principled - Principled in every decision we make.

Growth Minded - Growth minded organization to support customer and employee success.

**Benefits**:
Fire Safety and Protection (FSP) is laser focused on creating a culture that thrives on developing our people and protecting our clients' assets. One of the ways we do this is by rewarding those who contribute to our continued growth. Some of the things that you can expect when joining our professional selling team include:
Extended Health Care

Dental

Vision

LTD, STD

Life Insurance

EAP

RRSP Matching

Tuition Reimbursement

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
- Must be able to travel.

**Health & Safety**:
The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection, LLC's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment.

**FSP Equal Opportunity Employer Statement**:
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.