National Accounts Coordinator

2 weeks ago


Cambridge, Ontario, Canada Troy Life & Fire Safety Ltd. Full time

Our team is growing again
Troy Life & Fire Safety Ltd. is recruiting for a
National Accounts Coordinator to join our Cambridge, ON branch.


Responsibilities:

  • Assist in new account setups and roll out
  • Provide ongoing customer account support and monitors general account activities from invoicing to service calls to issue tracking
  • Be responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
  • Establish, develop and maintain business relationships with internal and external customers
  • Participate in analyzing accounts in order to develop more streamlined operational procedures
  • Process and verify the accuracy of orders/contracts from customers utilizing the organization's internal technology system(s) and customer's service agreements
  • Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
  • Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
  • Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
  • Support, identify and manages customer expectations
  • Complete investigation and follow through of any customer challenges with appropriate departments/personnel
  • Perform various administrative duties as required

Qualifications:

  • Minimum 3 years customer service experience
  • Bilingual in French and English would be considered an asset
  • Preferred experience with coordination
  • Ability to multitask and work independently
  • Effective communicator with efficient organizational skills
  • Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
  • Highly motivated and proactive

Why Work with Troy?

Troy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is a proudly Canadian, employee-owned company with over 1000 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future.

Troy Life & Fire Safety Ltd. offers an excellent compensation package, and a comprehensive benefits program with paid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.

  • Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005._

Job Types:
Full-time, Permanent

Salary:
From $48,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match

Schedule:

  • Monday to Friday

Experience:

- coordination: 2 years (preferred)

Work Location:
In person

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