Product Support Representative

2 weeks ago

Toronto, Canada UKG (Ultimate Kronos Group) Full time

**Company Overview**:
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?

**Description & Qualifications**:
Description

About the Role:
The Product Support Representative is responsible for building a strong working relationship with the customer base. Support is provided primarily by telephone and internet connectivity via Salesforce. The role will entail being part of a team that plays a key role in supporting our award-winning UKG Pro Payroll, Core, and HR solutions. The Product Support Representative will be providing in-depth analysis and timely resolutions/workarounds for customer issues. This role requires sharp analysis, problem determination, and troubleshooting skills. You must be able to work onsite at a UKG location at least 3 days/week.
Duties and Responsibilities:

- Work as a first point of customer contact for a team servicing Payroll, Core, and HR specific customer requests
- Acquire and expand knowledge of product offerings, support policies and methods of support delivery
- Provide excellent customer service skills with a proactive approach for customer satisfaction
- Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms

**Qualifications**:
About You:
Basic Qualifications:

- 1-3+ years’ experience in a fast-paced customer service and/or technical support environment
- Demonstrated dedication to customer service and experience managing customer relationships
- Experience working in an environment which requires effective time management and the ability to multitask/prioritize projects

Preferred Qualifications:

- Bilingual English/French both spoken and written
- Experience working with/in UKG Product suite
- Demonstrated technical troubleshooting skills with a proficiency in successfully learning new technologies quickly
- Certification in the Payroll/HR industry
- Previous IT help desk experience
- Knowledge of SQL and/or Salesforce
- Bachelor's Degree

**EEO Statement**:
**Equal Opportunity Employer**

Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

  • Product Support Sales Representative

    3 days ago

    Toronto, Canada ECA Canada Full time

    With seven (7) Branch locations and three remote Sales Offices across the Eastern United States and all of Canada, Equipment Corporation of America/ ECA Canada Company (ECA) is always looking for hard working, dedicated people. As a 105-year-old family-owned business, ECA seeks individuals looking for a company with big opportunities and a family business...

  • Client Support Representative

    2 months ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Support Representative

    2 weeks ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Support Representative

    3 days ago

    Toronto, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Regional Product Support Representative, Eastern

    2 months ago

    Toronto, Canada Zen Sherpa LLC Full time

    **Responsibilities**: - Provide technical assistance, resolve client issues, and offer product knowledge to customers in Eastern Canada. - Coordinate all activities necessary to resolve customer complaints and inquiries promptly. - Develop and maintain a comprehensive understanding of products and knowledge of terminology, standards, and processes. -...

  • Products Representative

    4 weeks ago

    Toronto, Canada DermaSpark Products Inc. Full time

    **Medical Aesthetic Equipment and Products Educator and Sales representative** DermaSpark is a family-owned company with a unique culture and working environment. We are a distribution company and exclusive representative of leading companies in the medial aesthetic market. We work with passion and love to what we do. We care deeply about our customers and...

  • Product Support Sales Representative

    2 days ago

    Toronto, Ontario, Canada ECA Canada Full time

    With seven (7) Branch locations and three remote Sales Offices across the Eastern United States and all of Canada, Equipment Corporation of America/ ECA Canada Company (ECA) is always looking for hard working, dedicated people. As a 105-year-old family-owned business, ECA seeks individuals looking for a company with big opportunities and a family business...

  • Operations Support Representative

    4 weeks ago

    Toronto, ON, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. The...

  • Client Support Representative

    4 weeks ago

    Toronto, ON, Canada Abstract Management Group Full time

    Abstract Management Group delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals....

  • Regional Product Support Representative, Eastern

    1 week ago

    Toronto, Canada Zen Sherpa LLC Full time

    **Responsibilities** - Provide technical assistance, resolve client issues, and offer product knowledge to customers in Eastern Canada. - Coordinate all activities necessary to resolve customer complaints and inquiries promptly. - Develop and maintain a comprehensive understanding of products and knowledge of terminology, standards, and processes. - Conduct...

  • Customer Support Representative

    1 day ago

    Toronto, Ontario, Canada Entertainment Partners Full time

    About Us: Entertainment Partners is a global organization that has been a trusted production partner to the entertainment industry for over 45 years, helping clients create and produce great shows, choose the best production location, forecast, manage and track expenses, and pay crew and talent. As a global leader in entertainment payroll, production...

  • Customer Support Representative

    2 weeks ago

    Toronto, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    3 weeks ago

    Toronto, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    3 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 days ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 weeks ago

    Toronto, Ontario, Canada Ace Management Group Full time

    Ace Management Group is looking for a Customer Support Representative to proactively support and provide direct customer service strategies for a renowned client in the telecommunications industry. As the Customer Support Representative, you will fuel the client's excitement as their direct point of contact. We need someone in this role who has successfully...

  • Customer Support Representative

    2 days ago

    Toronto, Ontario, Canada EightSix Network Inc Full time

    We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to exceed expectations...

  • Client Support Representative

    4 days ago

    Toronto, Canada Disability Credit Canada Full time

    Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone...

  • Client Support Representative

    4 days ago

    Toronto, Canada Disability Credit Canada Full time

    Disability Credit Canada is dedicated to helping disabled Canadians and providing exceptional service and support to our clients. We are currently seeking a Client Support Representative with a strong background in phone communications to join our client support team. If you are passionate about helping customers, have a natural talent for effective phone...

  • Customer Support Representative

    1 month ago

    Toronto, Canada Clarity Recruitment HR Full time

    Job Location: Canada We are seeking a friendly and dedicated individual to join our team as a customer service representative. In this role, you will be the primary point of contact for our valued customers, providing exceptional service to ensure their satisfaction and loyalty. You will handle a variety of inquiries, complaints, and requests, striving to...